Customer Service Rep

Hydro Extrusion USA, LLC; Oakwood (GA); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical, Rx, Dental, Disability, Life

Retirement Savings Plan

Education Assistance

Bonus Plan Eligibility

Parental Leave

Job summary

Hydro Extrusion USA, LLC is seeking a Customer Service Representative in Gainesville, GA. This role supports customers by handling inquiries, processing orders, and coordinating with internal teams to ensure accurate pricing and timely delivery.

The position emphasizes proactive communication and a strong service mindset. The incumbent will interact via phone and email, manage RFQs, and assist in pre-sales opportunities, contributing to a positive customer experience while aligning with

Qualifications

• Minimum of 2 years of customer service experience
• Exposure to inventory and planning processes
• Strong computer skills, including Microsoft Office and Excel
• Excellent customer service and communication skills, both verbal and written
• Travel – less than 10%

Responsibilities

• Process customer purchase orders, including order entry, acknowledgment, part setup, and pricing verification
• Manage customer accounts and handle communications via phone and email
• Responsible for pre-sales and new business opportunities, managing RFQs
• Adapt and provide support for additional accounts as needed
• Prepare quotations and follow up with customers
• Enter purchase order requisitions
• Report and resolve customer complaints
• Maintain organized files
• Collaborate effectively in a team environment
• Perform other assigned duties as needed

Skills

Customer service

Microsoft Office

Excel

Communication skills

Inventory planning

Tools

Oracle P.O. management

AS400

Job description

Customer Service Rep

Location: Gainesville, GA, US, 30504

Career area: Sales & Marketing

Department: Customer Service - Gainesville

Job Type: Permanent

Hydro Extrusions is a world-leading aluminium extrusion business counting around 100 production sites in 40 countries and employing 20,000 people. Through our unique combination of local expertise, global network, and unmatched R&D capabilities, we can offer everything from standards profiles to advanced development and manufacturing for most industries. Since 1905, Hydro has turned natural resources into valuable products for people and businesses with focus on a safe and good workplace for our 30,000 employees in more than 140 locations.

What we offer you

• Medical, Rx, Dental, Disability, Life Insurance, Flexible Spending Accounts
• Retirement Savings Plan
• Education Assistance
• Bonus Plan Eligibility
• Parental Leave

Job Summary

The Customer Service Representative will play a crucial role in delivering outstanding support to our customers. This position involves actively addressing inquiries, effectively resolving issues, and fostering a positive customer experience at every interaction.

What you will be doing

• Process customer purchase orders, including order entry, acknowledgment, part setup, and pricing verification.
• Manage customer accounts and handle communications via phone and email.
• Responsible for pre-sales and new business opportunities, managing RFQs.
• Adapt and provide support for additional accounts as needed.
• Prepare quotations and follow up with customers.
• Enter purchase order requisitions.
• Report and resolve customer complaints.
• Maintain organized files.
• Collaborate effectively in a team environment.
• Perform other assigned duties as needed

What will make you successful?

Required Education/Experience:

• Minimum of 2years of customer service experience
• Exposure to inventory and planning processes.
• Strong computer skills, including proficiency in Microsoft Office and Excel.
• Travel - less than 10%

Preferred Skills/Qualifications:

• Experience in extrusion or manufacturing customer service is desirable.
• Familiarity with Oracle P.O. management is considered an asset.
• Working knowledge of AS400 is an asset.
• Excellent customer service and communication skills, both verbal and written.
• Proficient in handling customer interactions via telephone and email.
• Highly organized, self-starter, and detail-oriented.
• Adaptable to change and able to thrive in a dynamic environment.
• Building stronger culture within the plant.
• Focus on safety initiatives.
• Strong math skills

Equal Opportunities

Hydro in North America is an Equal Opportunity Employer where all phases of employment are based strictly upon the qualifications of the individual as related to the work requirements of the position. This policy is applied without regard to race, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, veteran status, marital status or any other category protected by law. We strive to provide equal opportunities for all to contribute and succeed with us.

As part of our recruitment process, we may use jobrelated assessments in selected roles. These tools help us better understand workrelated strengths and support a fair and consistent hiring process. Any assessment results are reviewed together with your experience, qualifications, and interviews, and are never used as the sole basis for hiring decisions.

If you need an accommodation in order to complete the application, please contact Hydro Recruiting via email at [e-mail]

Why Hydro?

Are you looking to make a real impact? For over a century, our people have been the driving force in solving some of the world's most pressing issues - and we hope you'll join us in solving the next century's. Whether you're working to close the loop at one of our recycling facilities or ensuring efficient renewable energy processes to decarbonize aluminium production, your contributions make an impact in our shared purpose of propelling our industries and the world into a greener future.

A job where you make a difference

A key part of succeeding in this mission involves encouraging a collegial environment where our differences are acknowledged as our greatest competitive advantage. Your diverse perspective makes us stronger. Our global diversity, inclusion and belonging program enables us to cultivate a high-performing and inclusive workplace where everyone feels valued.

Your career journey is unique. We strive to provide you with the support needed to achieve your full potential. With our global reach, inclusive culture, and cutting-edge technology you'll have the opportunity to build a career that aligns with your strengths and aspirations.

Join our global community of over 30,000 people with a presence in 40 countries and united by the values of Care, Courage and Collaboration. At Hydro, you have the chance to make a difference in the industries that matter. Explore our world and the heart of our operations.