Customer Service Specialist: Inside Sales & Scheduling

Braman Termite and Pest Elimination; Agawam (MA); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

401K retirement plan

Health, dental, vision insurance

Paid vacation, holidays, and sick time

Short‑term disability insurance

Company-Paid Life Insurance

Employee Assistance Program

Job summary

Braman Termite & Pest Elimination, a fourth-generation family-owned company serving Southern New England since 1890, is seeking an on-site Customer Service Representative who is energetic, professional, and confident on the phone to support our growing team. You will handle high-volume calls, provide accurate answers, conduct inside sales, and schedule technician visits.

This role emphasizes helping customers, supporting technicians, and driving new business in a fast-paced environment.

Qualifications

• 2+ years of inside sales/call center experience required.
• Professional demeanor with friendly rapport.
• Excellent written and verbal communication.
• Ability to prioritize multiple tasks in a changing environment.
• Well organized with high accuracy and attention to detail.

Responsibilities

• Receive and process a high volume of phone calls from clients and Braman employees.
• Provide accurate answers to client questions.
• Conduct inside sales activities for residential and commercial customers.
• Schedule service appointments for technicians and sales staff.
• Facilitate effective communication to peers, clients, and management.
• Interact with others in a friendly, professional manner.
• Use communication technologies effectively.

Skills

Professional demeanor

Exceptional phone presence

Strong work ethic

Multi-tasking in fast-paced env

Attention to detail

Excellent communication (written & ver

Inside sales / call center exp

Tools

CRM software

Job description

Braman Termite & Pest Elimination, a fourth-generation family-owned company serving Southern New England since 1890, is seeking an on-site Customer Service Representative who is energetic, professional, and confident on the phone to support our growing team. You will handle high-volume calls, provide accurate answers, conduct inside sales, and schedule technician visits.

This role emphasizes helping customers, supporting technicians, and driving new business in a fast-paced environment.