Inside Sales & Customer Success Specialist

Pauls Pest Control Inc; Tallahassee (FL); On-site; USD 36,000 - 68,000; Full time

Job summary

Paul’s Termite & Pest Control, Inc. is seeking an Inside Sales Representative to deliver exceptional customer service and drive new sales. You’ll answer inbound calls, schedule appointments, enter data in the CRM, and support technicians with service requests.

You’ll need strong communication, a high school diploma, at least two years in inside sales, and proficiency with CRM software and Microsoft Office. This fast-paced role reports to the Office Manager.

Qualifications

• Excellent verbal communication and active listening required.
• Proven customer service experience with ability to handle high call volumes.
• Experience with CRM systems and data entry.
• Proficient in Microsoft Office and ability to learn company software.

Responsibilities

• Answer inbound sales calls and respond to inquiries about services.
• Schedule appointments and capture accurate customer information.
• Enter and update customer data in the CRM and process service orders.
• Troubleshoot questions and escalate when needed.
• Collaborate with Office Manager and other team members.
• Follow up with customers to ensure satisfaction.

Skills

Verbal communication

Active listening

Customer service

Multitasking

CRM software

Microsoft Office

Education

High School Diploma

Tools

CRM software

Microsoft Office Suite

Job description

Paul’s Termite & Pest Control, Inc. is seeking an Inside Sales Representative to deliver exceptional customer service and drive new sales. You’ll answer inbound calls, schedule appointments, enter data in the CRM, and support technicians with service requests.

You’ll need strong communication, a high school diploma, at least two years in inside sales, and proficiency with CRM software and Microsoft Office. This fast-paced role reports to the Office Manager.