Customer Service Representative - Call Center Experience Preferred

Braman; Agawam (MA); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Sign-on bonus up to $2,000

Quarterly bonus

Commissions potential

401(k) with match

Health, dental, vision

Life insurance

Paid time off

Job summary

Braman Termite & Pest Elimination in Agawam, MA is seeking an on-site Customer Service Representative to join our team. If you thrive in a fast-paced environment and enjoy helping customers, you’ll handle high-volume calls, inside sales, scheduling, and problem-solving to support our technicians and drive new business.

We offer a competitive benefits package, sign-on bonus up to $2,000, quarterly bonuses, potential commissions, 401(k) with company match, health/dental/vision insurance, life

Qualifications

• 2+ years of inside sales/call center experience.
• Full time 40 hours per week.

Responsibilities

• Receive and process a high volume of calls from clients, prospective customers, and Braman staff.
• Provide accurate answers to client questions.
• Conduct inside sales activities for residential and commercial customers, including selling services and upgrading existing ones.
• Schedule and route service appointments for technicians and sales staff.
• Facilitate effective communication with peers, clients, and management.
• Interact with customers in a friendly, professional manner.

Skills

Inside sales

Call center

Excellent communication

Phone presence

Customer service

Job description

Check out our Day in the Life video and see for yourself what rewarding pest control careers at Braman are really all about.

Our dedicated employees are the key to our success, allowing Braman Termite & Pest Elimination to remain an industry leader for more than a century. We’ve been serving all of New England since 1890 with the most highly trained, knowledgeable specialists in the industry employed in a variety of pest control careers.

We’re not your typical pest control company. We focus on quality, not quotas. And as a family business, we treat you as a valuable part of our team and are committed to your long-term success with us. We give you the training, tools and support to build not just a career here, but one you can be proud of, with opportunities for growth as an expert in your field.

Benefits

We’re a consistently growing company on the lookout for more talent. If you take pride in a job well done and aren’t afraid to get a little dirty, browse our pest control careers below for details about positions and our comprehensive benefits package, which includes:

• Sign-on bonuses up to $2,000 based on prior pest control experience and licensing
• A quarterly bonus incentive program
• Opportunities for commissions
• A 401(k) retirement plan, with a company match!
• Health, dental, vision and supplemental insurance
• An Employee Assistance Program
• Company-paid life insurance
• Paid vacation, holidays and sick time
• Weekly paychecks
• Company uniforms, vehicles and phones for technicians
• Paid technical training school/required state pesticide licensing

Position:Customer Service Representative - Call Center Experience Preferred

Location: Agawam, MA

Job Id:3181

# of Openings:1

LOVE CUSTOMER SERVICE? READY FOR A ROLE WHERE YOUR COMMUNICATION SKILLS MATTER?Join Braman Termite & Pest Elimination — a fourth-generation, family-owned and operated company proudly serving Southern New England since 1890.

We’re looking for an on-site Customer Service Representative who is energetic, professional, and confident on the phone to join our growing team. If you thrive in a fast-paced environment, enjoy helping customers, and have a knack for sales, scheduling, and problem-solving, we want to hear from you!

This is more than answering phones — you’ll be a key part of the customer experience, helping customers, supporting our technicians, and driving new business.

What You’ll Do

• Receive and process a high volume of phone calls from clients, prospective customers, and Braman employees in a prompt, courteous manner.
• Provide accurate answers to client questions.
• Conduct inside sales activities for residential and commercial customers, such as selling services to prospective clients and upgrading existing services.
• Conduct routing activities and schedules appointments for technicians and sales staff. Arranges service appointments with clients as directed by Service Manager and CSR Supervisor.
• Facilitate effective communication in a timely manner to peers, clients, and management. Relays messages in an accurate and reliable manner.
• Interact with others in a friendly, positive, and professional manner.
• Effectively uses communication technologies as required.

Knowledge & Skills

• Must have professional demeanor and friendly rapport.
• Exceptional phone presence.
• Must have strong work ethic
• Competency to prioritize and handle multiple tasks in a changing work environment.
• Well organized, with a high degree of accuracy and attention to detail.
• Excellent written and verbal communication skills.
• 2+ years of inside sales/call center experience required.
• Full time 40 hours per week

Compensation and Benefits

• Quarterly bonus-incentive program;
• Health, dental, vision, short-term disability, accident and critical illness insurance;
• Company-Paid Life Insurance;
• Paid vacation, holidays, and sick time
• Employee Assistance Program

If you take satisfaction in providing top-notch customer service, have strong communication skills, and enjoy being part of a team, Braman could be the right choice for you.

Why Braman?

Braman is a fourth-generation, family-owned company with over 135 years of history. We’ve grown from a small local business into a trusted industry leader—but what’s stayed the same is how we operate.

We’re guided by three core values: pride, honesty, and quality.
That means taking ownership of our work, doing right by our customers and each other, and delivering results we stand behind.

Just as important—we value people as much as performance. You’ll be part of a team that is collaborative, accountable, and committed to helping you grow. Your work matters here, and so does how you’re supported doing it.