Customer Service Specialist - Inbound Calls & Scheduling

Thrivas; Orlando (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

Thrivas is hiring a full-time Customer Service Representative in Orlando to handle inbound calls and deliver basic customer service. The role includes processing payments over the phone, updating billing and contact information, and coordinating office sales appointments.

Ideal candidates have at least 1 year of professional experience, solid computer skills, and can type 30 words per minute or more. Prior front desk or call center experience is a plus.

Qualifications

• No less than 1 year of professional experience.
• Intermediate computer skills.
• Type 30 wpm or greater.

Responsibilities

• Answer inbound calls while providing basic customer service.
• Address questions regarding status of claim and accept payments over the phone.
• Update accounting billing or contact information as needed.
• Assist with coordinating appointments for the office sales team.
• Perform basic clerical, administrative and data entry tasks.

Skills

Experience

Computer skills

Typing speed

Job description

Thrivas is hiring a full-time Customer Service Representative in Orlando to handle inbound calls and deliver basic customer service. The role includes processing payments over the phone, updating billing and contact information, and coordinating office sales appointments.

Ideal candidates have at least 1 year of professional experience, solid computer skills, and can type 30 words per minute or more. Prior front desk or call center experience is a plus.