Customer Service Representative

FF Inc; Orlando (FL); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Competitive pay

Bonus structure

Comprehensive training

Career advancement

Team environment

Job summary

FF Inc in Orlando, FL is seeking a Customer Service Representative to join our full-time team. You will assist customers with inquiries, resolve issues, and maintain a positive experience across channels.

Ideal candidates excel in communication, problem-solving, and multitasking, and are reliable, empathetic, and friendly. Training is provided, with opportunities for advancement in a collaborative environment.

Qualifications

• Excellent communication skills.
• Ability to work full-time 40 hours per week.
• Experience with CRM systems is beneficial.

Responsibilities

• Greet customers in person or over the phone and provide friendly assistance.
• Answer questions about products, services, policies, and accounts.
• Help resolve customer concerns and escalate when needed.
• Process transactions, orders, payments, or account updates as required.
• Maintain a clean, organized workspace and uphold service standards.
• Document customer interactions in the CRM accurately.
• Support team with daily tasks and customer follow-up.
• Contribute to meeting service goals and team metrics.

Skills

Verbal communication

Interpersonal skills

Empathy

Time management

Reliability

Problem solving

Customer service experience

Tools

CRM systems

CRM software

Data entry

Job description

About The Position

We are seeking a reliable, customer-focused

Location: Orlando, FL

About The Position

We are seeking a reliable, customer-focused Customer Service Representative to join our team full-time. In this role, you will be responsible for assisting customers with inquiries, resolving issues, and providing a positive, supportive experience during every interaction. This position is ideal for someone who enjoys helping people, thrives in fast-paced environments, and is looking for a stable, long-term opportunity with room to grow.

Key Responsibilities

• Greet customers and provide accurate, friendly assistance in person or over the phone
• Answer questions about products, services, policies, and account information
• Help resolve customer concerns and elevate issues when needed
• Process transactions, orders, payments, or account updates (based on company needs)
• Maintain a clean, organized workspace and uphold company service standards
• Document customer interactions in the CRM or system accurately
• Support team members with daily tasks, administrative duties, and customer follow-up
• Contribute to meeting service goals, quality standards, and team performance metrics

Qualifications

• Strong verbal communication and interpersonal skills
• Friendly, patient, and professional demeanor
• Ability to handle customer concerns with problem-solving and empathy
• Basic computer and data-entry skills
• Strong time-management and reliability — consistent attendance is essential
• Prior customer service, retail, call center, or hospitality experience is preferred but not required
• Ability to work a full-time schedule (40 hours per week)

What We Offer

• Competitive pay + bonus structure (if applicable)
• Comprehensive training to set you up for success
• Opportunities for advancement into senior roles
• Supportive, team-oriented environment

Who Thrives in This Role

This position is ideal for individuals who are patient, solutions-driven, and enjoy working directly with customers. You will succeed if you’re energetic, dependable, and able to maintain a positive attitude while handling a variety of customer needs throughout the day.

Skills: persuasion,relationship building,interpersonal skills,organizing operations,customer interaction,computer skills,crm systems,basic computer proficiency,communication,customer service,technical troubleshooting,problem-solving skills,customer engagement,tech-savviness,adaptability,listening,listening skills,basic,team collaboration,troubleshooting,crm navigation,problem-solving,excellent communication skills,customer relationship management,computer proficiency,customer relationship management (crm),collaborative teamwork,tech-savvy,teamwork,persuasive conversation,ownership,organizational skills,solution-oriented demeanor,technology navigation,time management,communication skills,product knowledge,active listening,customer service skills,basic computer skills,customer,problem solving,crm proficiency,collaboration,sales skills,calm demeanor,organization,email,crm software,relationship-building,persuasive conversations,sales orientation,email communication,sales