Customer Service Specialist - In-Store Transactions & Guest Experience

Hy-Vee, Inc.; Gladstone (MO); On-site; USD 21,000 - 26,000; Full time

Job summary

Hy-Vee, Inc. in Gladstone, MO seeks a Customer Service team member to assist customers with mailing, money transfers, licenses, and more. You will handle a variety of transactions accurately while welcoming every customer.

Successful candidates show calm under pressure, pride in accuracy, and a commitment to great service in a fast-paced retail setting. Employment is contingent on pass of background checks and store policies.

Qualifications

• Resolve practical problems and follow instructions across varied situations.
• Carry out arithmetic using fractions, decimals, and percentages.
• File, post, and organize materials accurately.
• Guide customers with clear, helpful direction in a professional manner.
• Communicate clearly with customers, team members, and store leadership.

Responsibilities

• Provide prompt, friendly customer service by greeting customers and learning their names.
• Weigh packages, run mail through meters, and process various mail services.
• Sell money orders and cash checks and process lottery tickets.
• Assist customers at registers and maintain a clean, organized work area.
• Answer the telephone and use the intercom system with proper procedures.
• Work with coworkers to ensure customer satisfaction and a pleasant work environment.

Skills

Customer service

Problem solving

Arithmetic

Organization

Communication

Education

High school diploma or equivalent

Job description

Hy-Vee, Inc. in Gladstone, MO seeks a Customer Service team member to assist customers with mailing, money transfers, licenses, and more. You will handle a variety of transactions accurately while welcoming every customer.

Successful candidates show calm under pressure, pride in accuracy, and a commitment to great service in a fast-paced retail setting. Employment is contingent on pass of background checks and store policies.