Customer Experience Specialist — Growth & Impact

Coastal Waste & Recycling Inc.; Fort Myers (FL); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Competitive pay

Benefits (Medical, Dental & Vision)

401(k) with company match

PTO & Holidays

Employee referral program

Career growth & advancement

Collaborative team environment

Job summary

Coastal Waste & Recycling is seeking a Customer Experience Representative in Fort Myers, FL. You will handle inquiries via phone, email, and other channels, resolve concerns, process service requests, and work with Operations to deliver a seamless customer experience.

The role requires strong communication, problem-solving, multitasking, and comfort with technology; bilingual skills are a plus. Benefits include competitive pay, medical/dental/vision, 401(k), PTO, and growth opportunities.

Qualifications

• Minimum prior customer service experience.
• Strong communication and listening skills.
• Tech-savvy and comfortable with computers.
• Experience with Microsoft Office preferred.
• Bilingual is a plus.

Responsibilities

• Answer customer inquiries via phone, email, and channels.
• Resolve issues and process service requests.
• Maintain accurate customer records in company systems.
• Collaborate with Operations to ensure timely follow-up.

Skills

Customer service

Communication

Active listening

Problem solving

Multitasking

Microsoft Office

Bilingual (Spanish/Creole)

Job description

Coastal Waste & Recycling is seeking a Customer Experience Representative in Fort Myers, FL. You will handle inquiries via phone, email, and other channels, resolve concerns, process service requests, and work with Operations to deliver a seamless customer experience.

The role requires strong communication, problem-solving, multitasking, and comfort with technology; bilingual skills are a plus. Benefits include competitive pay, medical/dental/vision, 401(k), PTO, and growth opportunities.