Customer Service Specialist — In-Book Sales

State Farm Agent; Richboro (PA); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

401(k)

Bonus based on performance

Opportunity for advancement

Paid time off

Ongoing training and development

Job summary

State Farm Agent in Richboro, PA seeks a Customer Service Representative focused on delivering exceptional service and sales support. This role involves assisting policyholders with inquiries and ensuring a positive experience, while also identifying opportunities for in-book sales. The position requires strong communication skills and a customer-focused mindset. Benefits include competitive salary, performance bonuses, and support through the licensing process.

Qualifications

• Strong customer service and relationship-building skills.
• Excellent communication and interpersonal abilities.
• Detail-oriented with strong organizational and multitasking skills.
• Problem-solving mindset with a focus on customer experience.
• Prior Customer Service Experience Preferred.

Responsibilities

• Provide exceptional service to new and existing policyholders.
• Answer customer inquiries and provide clear, accurate policy information.
• Assist with policy changes, endorsements, and billing questions.
• Support customers through claims-related questions.
• Identify opportunities for in-book sales.

Skills

Customer service and relationship-building skills

Excellent communication and interpersonal abilities

Detail-oriented with strong organizational skills

Problem-solving mindset

Team-oriented attitude

Job description

State Farm Agent in Richboro, PA seeks a Customer Service Representative focused on delivering exceptional service and sales support. This role involves assisting policyholders with inquiries and ensuring a positive experience, while also identifying opportunities for in-book sales. The position requires strong communication skills and a customer-focused mindset. Benefits include competitive salary, performance bonuses, and support through the licensing process.