Insurance Service Specialist — Customer Care & Growth

Sethwalizer; Wyomissing (Berks County); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

$1000 Licensing Bonus

Opportunity for advancement

Paid time off

Training & development

Bonus based on performance

Job summary

Seth Walizer State Farm in Wyomissing, PA is seeking a Customer Service Representative to join our in-office team. This role focuses on delivering outstanding service to customers, handling policy questions, and supporting policy changes and renewals.

You will also guide customers through the claims process and identify opportunities for needs-based in-book sales. The position emphasizes professionalism, empathy, and a customer-first mindset, with licensing support and ongoing development

Qualifications

• Experience in customer service or related roles.
• Ability to discuss insurance coverage and provide guidance.
• Strong communication, organization, and attention to detail.

Responsibilities

• Deliver exceptional customer service by phone, email, and in person.
• Answer questions regarding policies, billing, claims, and coverage.
• Assist with policy changes, renewals, endorsements, and account updates.
• Guide customers through the claims process and provide timely follow-up.
• Conduct policy reviews to ensure appropriate coverage.
• Identify opportunities to transition service conversations into in-book sales.
• Maintain accurate records and documentation.
• Collaborate with agency team to deliver a seamless customer-first experience.

Skills

Customer service

Communication

Detail-oriented

Multitasking

Insurance knowledge

Job description

Seth Walizer State Farm in Wyomissing, PA is seeking a Customer Service Representative to join our in-office team. This role focuses on delivering outstanding service to customers, handling policy questions, and supporting policy changes and renewals.

You will also guide customers through the claims process and identify opportunities for needs-based in-book sales. The position emphasizes professionalism, empathy, and a customer-first mindset, with licensing support and ongoing development