Customer Service & In-Book Sales Specialist

Charles Berrouet - State Farm Agent; Philadelphia (Philadelphia County); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Bonus based on performance

Paid time off

Opportunity for advancement

Job summary

Charles Berrouet - State Farm Agent in Philadelphia is looking for a Customer Service Representative to provide exceptional service and identify in-book sales opportunities. This role is integral to maintaining strong customer relationships and supporting agency growth.

The ideal candidate is detail-oriented, empathetic, and motivated to thrive in a results-driven environment. Competitive salary plus performance incentives are offered, along with full support throughout the licensing process.

Qualifications

• Previous customer service experience preferred.
• Bilingual Spanish-speaking candidates are preferred but not required.

Responsibilities

• Provide exceptional customer service and support to existing clients.
• Answer customer inquiries and explain policy coverages and options.
• Assist with policy changes, updates, and billing questions.
• Support customers through the claims process.
• Build strong customer relationships that drive retention and satisfaction.

Skills

Customer service mindset

Communication skills

Organizational abilities

Interpersonal skills

Detail-oriented

Job description

Charles Berrouet - State Farm Agent in Philadelphia is looking for a Customer Service Representative to provide exceptional service and identify in-book sales opportunities. This role is integral to maintaining strong customer relationships and supporting agency growth.

The ideal candidate is detail-oriented, empathetic, and motivated to thrive in a results-driven environment. Competitive salary plus performance incentives are offered, along with full support throughout the licensing process.