Customer Service Specialist II - Problem Solver & Connector

McLane Company, Inc; Goodyear (AZ); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

FSA/HSA

Life insurance

Paid holidays

Vacation time

Sick leave accrual

401(k) plan

Pet insurance

Parental leave

Employee assistance program

Discount programs

Tuition reimbursement

Job summary

McLane Company, Inc is seeking a Customer Service Representative II to handle non-routine inquiries, research responses, and maintain up-to-date files while delivering accurate, timely information to customers.

You will build strong relationships with customer organizations, train customers on business applications, and work with colleagues to resolve issues and improve service levels across our nationwide operations.

Qualifications

• High School Diploma or GED.
• 2+ years of customer service experience.
• Typing 45 wpm and 10-key by touch.
• Strong verbal and written communication, organization and planning.
• Proficient with Microsoft Office applications.
• Ability to prioritize tasks and meet deadlines.
• English reading/writing at required level for role.

Responsibilities

• Monitor customer reporting and communicate critical issues.
• Research and respond to customer inquiries.
• Maintain customer files and ensure up-to-date information.
• Handle requests for assistance, information, and issue resolution.
• Provide accurate and consistent responses to customer concerns.
• Maintain communication with decision makers within customer organizations.
• Train customers on business applications to maximize company value.
• Analyze and respond to store level and group level information.
• Answer inquiries by phone, email, and internet.
• Perform other duties as needed or assigned by supervisor.

Job description

McLane Company, Inc is seeking a Customer Service Representative II to handle non-routine inquiries, research responses, and maintain up-to-date files while delivering accurate, timely information to customers.

You will build strong relationships with customer organizations, train customers on business applications, and work with colleagues to resolve issues and improve service levels across our nationwide operations.