Customer Service Associate I — Learn, Help & Grow

Mclane Company, Inc.; Rocky Mount (NC); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Paid holidays

Vacation leave

Tuition reimbursement

Job summary

McLane Company, Inc. is seeking a Customer Service I to handle routine inquiries under direct supervision, maintain customer files, and provide accurate information. The role emphasizes timely responses and consistent service, with growth potential within a nationwide distribution network.

The position offers initial training, a supportive team environment, and benefits starting after a brief period, all aimed at ensuring customer satisfaction and smooth operations.

Qualifications

• High School Diploma or GED required.
• Up to 2 years of customer service experience preferred.
• Ability to type 45 wpm and perform 10-key by touch.
• Strong verbal and written communication skills.
• Proficiency with Microsoft Office applications.

Responsibilities

• Maintain customer files to ensure up-to-date information.
• Research and respond to customer inquiries.
• Manage customer requests for assistance, information, and issue resolution.
• Provide accurate and consistent responses to customer concerns and questions, taking immediate action to ensure customer needs are met.
• Maintain regular communication with decision makers within customer organizations.
• Train customers on various business issues and applications to maximize value.
• Respond to various customer requests and needs.
• Answer inquiries by phone, email, and internet response.
• Perform other duties as needed or assigned by supervisor.

Skills

Typing 45 wpm

Customer service

MS Office

Verbal communication

Written communication

English proficiency

Education

High School Diploma or GED

Tools

MS Office Suite

Job description

McLane Company, Inc. is seeking a Customer Service I to handle routine inquiries under direct supervision, maintain customer files, and provide accurate information. The role emphasizes timely responses and consistent service, with growth potential within a nationwide distribution network.

The position offers initial training, a supportive team environment, and benefits starting after a brief period, all aimed at ensuring customer satisfaction and smooth operations.