Customer Service II: Fast-Response Support

McLane Company, Inc; Temple (TX); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

FSA/HSA

Company-paid life insurance

Vacation time & sick leave

Paid holidays after 90 days

401(k) Profit Sharing

Pet insurance

Parental leave

Employee assistance programs

Discount programs

Tuition reimbursement

Job summary

McLane Company, Inc. is seeking a Customer Service Representative II to support our distributed operations in Temple, TX. You will handle non-routine inquiries, maintain customer files, and ensure accurate, timely resolutions while building strong relationships with customers.

The role offers comprehensive benefits starting after 60 days and opportunities to train on various business applications, with day shifts and a pathway for growth within a nationwide logistics network.

Qualifications

• High School Diploma or GED.
• 2 or more years of customer service experience.
• Ability to type 45 wpm and perform 10-key by touch.
• Strong verbal and written communication skills, and organization and planning skills.
• Knowledge and experience with all Microsoft office applications.
• Ability to prioritize pending tasks in a logical manner.
• Ability to learn quickly, retain information and meet deadlines.
• This position requires the ability to read, write, and understand English at a level sufficient to perform job-related tasks effectively and safely.

Responsibilities

• Monitor customer reporting; communicate critical issues.
• Research and respond to customer inquiries.
• Maintain customer files to ensure up to date information.
• Manage customer requests for assistance, information, and issue resolution.
• Provide accurate and consistent responses to customer concerns and questions, taking immediate action to ensure customer needs are met.
• Maintain regular communication with decision makers within customer organizations.
• Train customers on various business applications to maximize company value to the organization.
• Analyze and respond to various customer requests involving store level and group level information.
• Respond to various customer requests and needs.
• Answer inquiries by phone, email, and internet response.
• Perform other duties as needed or assigned by supervisor.
• Other duties may be assigned.

Skills

Customer service

Typing 45 wpm

10-key by touch

MS Office

Communication skills

Organizational skills

English literacy

Education

High School Diploma or GED

Job description

McLane Company, Inc. is seeking a Customer Service Representative II to support our distributed operations in Temple, TX. You will handle non-routine inquiries, maintain customer files, and ensure accurate, timely resolutions while building strong relationships with customers.

The role offers comprehensive benefits starting after 60 days and opportunities to train on various business applications, with day shifts and a pathway for growth within a nationwide logistics network.