Customer Service Specialist II — Data, Billing & Vendor Verification

Priwils; United States; À distance; USD 42 000 - 64 000; Plein temps

Résumé du poste

Priwils is seeking a CSR II to provide intermediate-level customer support for the STR program, handling moderately complex inquiries and ensuring data integrity across systems.

You will perform vendor verification using SAM.gov/FPDS.gov, resolve billing discrepancies, and guide entry-level CSR I colleagues, while adapting to evolving program guidelines.

This on-site role requires attention to detail and strong analytical skills to support efficient service delivery.

Qualifications

• 3–5 years of customer service, logistics, or call center experience.
• Experience in rental cars, fleet management, or equipment rental environments preferred.
• Proficiency in Microsoft Excel and data entry.
• Experience with federal vendor verification systems (e.g., SAM.gov, FPDS.gov) preferred.
• Strong analytical and problem-solving skills.
• Ability to manage multiple tasks in a dynamic, fast-paced environment.

Responsabilités

• Handle moderately complex customer inquiries related to the STR program independently and efficiently.
• Perform vendor verification using federal systems such as SAM.gov and FPDS.gov.
• Investigate and resolve billing issues, payment discrepancies, and transaction-related concerns.
• Provide operational guidance and support to entry-level CSR I.
• Accurately input, update, and maintain customer and vendor data in internal systems.
• Analyze customer issues and identify appropriate solutions while ensuring compliance with policies.
• Assist in streamlining processes and improving service delivery through continuous feedback.
• Collaborate with internal teams to resolve escalations and ensure timely issue resolution.
• Maintain detailed records of customer interactions, transactions, and resolutions.
• Adapt to evolving program guidelines, procedures, and operational requirements.

Connaissances

Customer service

Analytical skills

Multi-tasking

Data entry

Microsoft Excel

Formation

Diploma or equivalent

Outils

SAM.gov

FPDS.gov

Microsoft Excel

Description du poste

Priwils is seeking a CSR II to provide intermediate-level customer support for the STR program, handling moderately complex inquiries and ensuring data integrity across systems.

You will perform vendor verification using SAM.gov/FPDS.gov, resolve billing discrepancies, and guide entry-level CSR I colleagues, while adapting to evolving program guidelines.

This on-site role requires attention to detail and strong analytical skills to support efficient service delivery.