Customer Experience Associate I

Priwils; United States; Remote; USD 42,000 - 54,000; Full time

Job summary

Priwils is seeking a Customer Service Representative to provide accurate information and effective solutions across inquiries, complaints, and service requests. The role emphasizes high-quality service, meticulous record-keeping of interactions, and requires strong interpersonal skills and the ability to multitask in a fast-paced environment.

You will respond promptly, access and update databases, process orders, handle billing and payments, manage returns and exchanges, and ensure data accuracy

Qualifications

• High school diploma required.
• 1-2 years of customer service or call center experience.
• Basic proficiency in Microsoft Office applications.

Responsibilities

• Respond to customer inquiries, complaints, and service requests in a timely and professional manner
• Access and update databases to retrieve and record customer information, complaints, and orders
• Process orders for products or services, including calculating charges and verifying details
• Handle billing processes, payments, and customer claims accurately
• Manage returns, refunds, and exchanges in accordance with company policies
• Maintain detailed records of all customer interactions and transactions
• Update customer account information and ensure data accuracy
• Provide solutions that meet customer needs while ensuring compliance with organizational guidelines
• Adapt to changing processes, policies, and program requirements as needed

Skills

Customer service

Communication

Multitasking

Education

High school diploma

Tools

Microsoft Office

Job description

Priwils is seeking a Customer Service Representative to provide accurate information and effective solutions across inquiries, complaints, and service requests. The role emphasizes high-quality service, meticulous record-keeping of interactions, and requires strong interpersonal skills and the ability to multitask in a fast-paced environment.

You will respond promptly, access and update databases, process orders, handle billing and payments, manage returns and exchanges, and ensure data accuracy