Customer Service Specialist I – Friendly Problem Solver

Recology; California (MO); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Paid time off and paid holidays

Health and wellness benefits

Retirement plans

Educational assistance

Commuting benefits

Employee referral program

Job summary

Recology Yuba Sutter in Marysville, California seeks a Customer Service Specialist 1 to answer calls or greet customers at the counter, provide information on collections, rates, billing and account status, and resolve routine questions.

Under supervision, you will perform data entry, record keeping, and basic billing tasks, coordinate services with team, and participate in training to ensure accurate and courteous service.

Qualifications

• High school diploma or GED required.
• Bachelor's degree preferred.
• 0–2 years of related experience and/or training.

Responsibilities

• Answers telephone or greets customers at counter.
• Provides information about collections, rates, billing, and account status promptly and correctly.
• Addresses customer questions and resolves complaints through a combination of telephone service, computer data entry, billing, balancing and reconciling customer payments.
• Maintains appropriate records, prepares requested reports and performs related word processing, data entry and/or clerical duties.
• Expedites communications and services between customers and co-workers verbally or through written communications to coordinate services, records, and account status.
• Participates in training related to customer service work processes, procedures, skills and safety to ensure optimum customer service.
• Handles special calls including escrow, bankruptcies, delinquent accounts by telephone contact and monitoring delinquent accounts to point of resolution, as appropriate.
• Other duties as assigned

Education

High school diploma or GED

Bachelor's degree

Job description

Recology Yuba Sutter in Marysville, California seeks a Customer Service Specialist 1 to answer calls or greet customers at the counter, provide information on collections, rates, billing and account status, and resolve routine questions.

Under supervision, you will perform data entry, record keeping, and basic billing tasks, coordinate services with team, and participate in training to ensure accurate and courteous service.