Customer Service Supervisor - Billing & Accounts Lead

Recology; San Francisco (CA); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

ESOP

401(k) with match

Paid time off

Health benefits

Job summary

Recology Sunset Scavenger in San Francisco is seeking a Customer Service Lead to supervise the customer service team, ensuring courteous service by phone and in person, and adherence to management standards. Responsibilities include coordinating the team, answering questions about collections and billing, reconciling payments, preparing reports, and training staff.

The role requires collaboration with other departments to maintain service quality and customer satisfaction.

Qualifications

• High school diploma or GED required.
• Bachelor's degree preferred.
• Three years of related customer service experience, including at least one year of experience as a lead or supervisor in a customer service department preferred.
• Principles of employee training, supervision, and evaluation.
• Supervisory techniques, resource allocation, planning and budgeting.

Responsibilities

• Oversees the work of the customer service team.
• Provides information about collections, rates, billing, and account status promptly and correctly.
• Addresses customer questions and resolves complaints through a combination of telephone service, data entry, billing, and payments.
• Communicates with customers, peers, subordinates, supervisors, and other departments about standards and options.
• Maintains records, prepares reports, and performs related clerical duties.
• Expedites communications and services between customers and coworkers to coordinate services and statuses.
• Participates in and may coordinate training related to customer service processes and safety.
• Handles hot calls, escrow, bankruptcies, and delinquent accounts by telephone; monitors accounts to resolution.
• Assists in preparing and reviewing accounts payable audit requests; supports AP manager in monthly dashboard.

Skills

Customer service leadership

People management

Communication skills

Conflict resolution

Billing knowledge

Education

High school diploma or GED

Bachelor's degree preferred

Job description

Recology Sunset Scavenger in San Francisco is seeking a Customer Service Lead to supervise the customer service team, ensuring courteous service by phone and in person, and adherence to management standards. Responsibilities include coordinating the team, answering questions about collections and billing, reconciling payments, preparing reports, and training staff.

The role requires collaboration with other departments to maintain service quality and customer satisfaction.