Customer Service Specialist — Home Improvement Retail

Lowe's Companies, Inc.; Hanover Township (NJ); On-site; USD 17,000 - 21,000; Part time

Benefits offered by this job

Health insurance

Tuition assistance

401(k) matching

Employee stock purchase program

Associate discount

Track to the Trades

Job summary

Lowe’s Companies, Inc. is seeking a part-time Customer Service Associate to greet customers, locate products, and provide friendly assistance throughout the store in Hanover Township, NJ.

You will handle merchandise, assist with loading, and ensure orders are processed accurately and on time. You will work across departments, with training in various areas to deliver top-notch service and a positive shopping experience for customers.

Qualifications

• 6 Months Experience using a computer, including inputting, accessing, modifying, or outputting information.
• 6 Months Experience using common retail technology, such as smart phones and tablets.
• Reading, writing, and performing basic arithmetic (addition and subtraction).
• Able to perform duties that may require prolonged standing, sitting, and other activities necessary to perform job duties.
• Minimally lift 25lbs unassisted or over 25lbs with or without an accommodation.

Responsibilities

• Welcome customers to Lowe’s, answer questions, and deliver friendly and professional customer service.
• Assist customers with locating and handling merchandise
• Down stock merchandise by looking for empty areas on shelves and replenishing supplies
• Process orders and deliveries accurately so customers receive merchandise as expected and on time
• Cross-functionally train in other areas of the store to help deliver the best customer service
• Prepare merchandise in your department based on customer needs (e.g., tint and mix paint, cut and thread pipe, cut and bundle wood, cut drywall, cut blinds)
• Guide customers through shopping or checkout
• Complete other duties as assigned

Skills

Computer usage

Retail tech

Customer service basics

Standing/walking

Lifting 25 lbs

Job description

Lowe’s Companies, Inc. is seeking a part-time Customer Service Associate to greet customers, locate products, and provide friendly assistance throughout the store in Hanover Township, NJ.

You will handle merchandise, assist with loading, and ensure orders are processed accurately and on time. You will work across departments, with training in various areas to deliver top-notch service and a positive shopping experience for customers.