Customer Care Specialist — Home Improvement

Lowe's Companies, Inc.; Richmond (KY); On-site; USD 24,000 - 32,000; Part time

Benefits offered by this job

Health insurance options

Tuition assistance program

401(k) and Employee Stock Purchase

Associate discount 10%

Track to the Trades program

Job summary

Lowe’s Companies, Inc. is hiring a part-time Customer Service Associate to help customers find products and solve home improvement needs in-store. You’ll welcome customers, respond to inquiries, and ensure merchandise is easy to locate and well-stocked.

You’ll work across departments as needed, supporting friendly checkout and accurate order processing, with opportunities to learn new trade skills and participate in the store’s benefits programs.

Qualifications

• 6 Months Experience using a computer, including inputting, accessing, modifying, or outputting information
• 6 Months Experience using common retail technology, such as smart phones and tablets
• Reading, writing, and performing basic arithmetic (addition and subtraction)
• Able to perform duties that may require prolonged standing, sitting, and other activities necessary to perform job duties
• Minimally lift 25lbs unassisted or over 25lbs with or without an accommodation

Responsibilities

• Welcome customers to Lowe’s, answer questions, and deliver friendly and professional customer service
• Assist customers with locating and handling merchandise
• Down stock merchandise by looking for empty areas on shelves and replenishing supplies
• Process orders and deliveries accurately so customers receive merchandise as expected and on time
• Cross-functionally train in other areas of the store to help deliver the best customer service
• Prepare merchandise in your department based on customer needs (e.g., tint and mix paint, cut and thread pipe, cut and bundle wood, cut drywall, cut blinds)
• Guide customers through shopping or checkout
• Complete other duties as assigned

Skills

Computer skills

Retail tech

Basic math

Stamina/standing

Lifts 25 lbs

Job description

Lowe’s Companies, Inc. is hiring a part-time Customer Service Associate to help customers find products and solve home improvement needs in-store. You’ll welcome customers, respond to inquiries, and ensure merchandise is easy to locate and well-stocked.

You’ll work across departments as needed, supporting friendly checkout and accurate order processing, with opportunities to learn new trade skills and participate in the store’s benefits programs.