Customer Service Specialist, Home Improvement

Lowe's; Pensacola (FL); On-site; USD 18,000 - 25,000; Part time

Benefits offered by this job

Health insurance

Tuition assistance

401(k) match

Employee Stock Purchase Program

Associate discount

Track to the Trades

Job summary

Lowe's Customer Service Associate welcomes customers to Lowe's and helps them find the right products and services for home improvement needs. You will listen, answer questions, and organize merchandise while delivering friendly, professional service throughout the day.

This role supports multiple departments, may involve loading merchandise, and requires strong communication and basic math skills. A part-time position with flexible schedules and opportunities to grow within Lowe's is available.

Qualifications

• 6 Months Experience using a computer, including inputting, accessing, modifying, or outputting information.
• 6 Months Experience using common retail technology, such as smart phones and tablets.
• Reading, writing, and performing basic arithmetic (addition and subtraction).
• Able to perform duties that may require prolonged standing, sitting, and other activities necessary to perform job duties.
• Minimally lift 25lbs unassisted or over 25lbs with or without an accommodation.
• 6 months of Retail and/or customer service experience.
• Bi-lingual skills.
• Certification in trade related to department (e.g., hardware, kitchen, plumbing, electrical, lawn and garden, and lumber/building materials).

Responsibilities

• Welcome customers to Lowe's, answer questions, and deliver friendly and professional customer service.
• Assist customers with locating and handling merchandise
• Down stock merchandise by looking for empty areas on shelves and replenishing supplies
• Process orders and deliveries accurately so customers receive merchandise as expected and on time
• Cross-functionally train in other areas of the store to help deliver the best customer service
• Prepare merchandise in your department based on customer needs (e.g., tint and mix paint, cut and thread pipe, cut and bundle wood, cut drywall, cut blinds)
• Guide customers through shopping or checkout
• Complete other duties as assigned

Skills

Customer service

Computer skills

Reading and arithmetic

Tools

Retail technology

Smartphones/Tablets

Job description

Lowe's Customer Service Associate welcomes customers to Lowe's and helps them find the right products and services for home improvement needs. You will listen, answer questions, and organize merchandise while delivering friendly, professional service throughout the day.

This role supports multiple departments, may involve loading merchandise, and requires strong communication and basic math skills. A part-time position with flexible schedules and opportunities to grow within Lowe's is available.