Customer Service Specialist — Home Improvement

Lowe's; Hickory (NC); On-site; USD 18,000 - 23,000; Full time

Benefits offered by this job

Health insurance

Tuition assistance

401(k) with company match

Employee Stock Purchase Program

Associate discount 10%

Track to the Trades program

Job summary

Lowe's is seeking a Customer Service Associate in the United States. You will welcome customers, help them find products and services for home improvement, and support various departments as needed.

Typical day involves listening to customers, answering questions, organizing merchandise, and ensuring customer needs are met. Positions may vary by department and schedule flexibility is offered.

Qualifications

• 6 Months Experience using a computer.
• 6 Months Experience using common retail technology.
• Reading, writing, and performing basic arithmetic.
• Able to perform duties that may require prolonged standing, sitting, and other activities necessary to perform job duties.
• Minimally lift 25lbs unassisted or over 25lbs with or without an accommodation

Responsibilities

• Welcome customers to Lowe's, answer questions, and deliver friendly and professional customer service.
• Assist customers with locating and handling merchandise
• Down stock merchandise by looking for empty areas on shelves and replenishing supplies
• Process orders and deliveries accurately so customers receive merchandise as expected and on time
• Cross-functionally train in other areas of the store to help deliver the best customer service
• Prepare merchandise in your department based on customer needs (e.g., tint and mix paint, cut and thread pipe, cut and bundle wood, cut drywall, cut blinds)
• Guide customers through shopping or checkout
• Complete other duties as assigned

Skills

Customer service

Retail tech

Computer basics

Reading & arithmetic

Job description

Lowe's is seeking a Customer Service Associate in the United States. You will welcome customers, help them find products and services for home improvement, and support various departments as needed.

Typical day involves listening to customers, answering questions, organizing merchandise, and ensuring customer needs are met. Positions may vary by department and schedule flexibility is offered.