Customer Service Specialist — Growth, Training & Impact

TurnPoint Services; Pasco (WA); Sur place; USD 51 577 000 - 57 308 000; Plein temps

Résumé du poste

Campbell & Company, now part of TurnPoint Services, is seeking a Customer Service Representative in Washington to handle service accounts with professionalism and efficiency. You will manage inbound and outbound calls, answer questions, and coordinate with technicians to resolve issues while delivering high-quality service.

The role emphasizes strong communication, multitasking, and a proven track record in meeting KPIs within a fast-paced environment.

Qualifications

• 2+ years of experience in call center, customer service, sales, or appointment setting.
• Excellent verbal and written communication skills.
• Strong multitasking abilities and attention to detail.
• Exceptional customer service and phone skills.
• Proficiency in Microsoft Office and CRM software.

Responsabilités

• Manage inbound and outbound customer calls for service accounts.
• Follow communication scripts while engaging with customers.
• Identify customer needs, answer questions, and provide solutions or alternatives.
• Upsell products and services when appropriate.
• Build sustainable customer relationships.
• Keep accurate records of all customer interactions.
• Maintain and grow product knowledge.
• Achieve and exceed established KPIs and performance goals.
• Communicate effectively with technicians and internal teams to resolve day-to-day issues.

Connaissances

Call center experience

Excellent communication

Multitasking

Customer service

Phone skills

Meeting KPIs

CRM software

Outils

Microsoft Office

CRM software

Description du poste

Campbell & Company, now part of TurnPoint Services, is seeking a Customer Service Representative in Washington to handle service accounts with professionalism and efficiency. You will manage inbound and outbound calls, answer questions, and coordinate with technicians to resolve issues while delivering high-quality service.

The role emphasizes strong communication, multitasking, and a proven track record in meeting KPIs within a fast-paced environment.