Customer Service Representative (CSR)

TurnPoint Services; Pasco (WA); On-site; USD 51,577,000 - 57,308,000; Full time

Job summary

Campbell & Company, now part of TurnPoint Services, is seeking a Customer Service Representative in Washington to handle service accounts with professionalism and efficiency. You will manage inbound and outbound calls, answer questions, and coordinate with technicians to resolve issues while delivering high-quality service.

The role emphasizes strong communication, multitasking, and a proven track record in meeting KPIs within a fast-paced environment.

Qualifications

• 2+ years of experience in call center, customer service, sales, or appointment setting.
• Excellent verbal and written communication skills.
• Strong multitasking abilities and attention to detail.
• Exceptional customer service and phone skills.
• Proficiency in Microsoft Office and CRM software.

Responsibilities

• Manage inbound and outbound customer calls for service accounts.
• Follow communication scripts while engaging with customers.
• Identify customer needs, answer questions, and provide solutions or alternatives.
• Upsell products and services when appropriate.
• Build sustainable customer relationships.
• Keep accurate records of all customer interactions.
• Maintain and grow product knowledge.
• Achieve and exceed established KPIs and performance goals.
• Communicate effectively with technicians and internal teams to resolve day-to-day issues.

Skills

Call center experience

Excellent communication

Multitasking

Customer service

Phone skills

Meeting KPIs

CRM software

Tools

Microsoft Office

CRM software

Job description

Brand Overview

For over 40 years, Campbell & Company has proudly served Washington with award-winning HVAC, plumbing, and electrical service. Recognized multiple times as a “Best of the Best” local company, Campbell is a trusted name in the community. Now part of TurnPoint Services, Campbell & Company offers employees unmatched training, tools, and career development opportunities. Our people thrive in a culture of respect, craftsmanship, and continuous learning. Be part of Campbell & Company — where service excellence drives career excellence.

Role Overview

CSR (2025-1063)

• The Customer Service Representative ensures that customer needs are met efficiently, professionally, and consistently. This role serves as the primary point of contact for incoming or outgoing customer communications, handling inquiries, complaints, and support issues while coordinating with internal teams to keep operations running smoothly. The ideal candidate is organized, adaptable, and provides exceptional customer service in a fast-paced environment.

What You Bring

• 2+ years of experience in call center, customer service, sales, or appointment setting
• Excellent verbal and written communication skills
• Strong multitasking abilities and attention to detail
• Exceptional customer service and phone skills
• Strong listening, problem-solving, and sales capabilities
• Ability to meet and exceed performance goals and KPIs
• Proficiency in Microsoft Office and CRM software
• Comfortable typing and working with computers

Key Responsibilities

• Manage inbound and outbound customer calls for service accounts
• Follow communication scripts while engaging with customers
• Identify customer needs, answer questions, and provide solutions or alternatives.
• Upsell products and services when appropriate
• Build sustainable customer relationships
• Keep accurate records of all customer interactions
• Maintain and grow product knowledge
• Achieve and exceed established KPIs and performance goals
• Communicate effectively with technicians and internal teams to resolve day-to-day issues

Licenses & Certifications

None

Why You'll Love Working Here

• Comprehensive Benefits: Medical, dental, and vision coverage; a 401(k) plan with company match; paid parental leave; PTO; company-paid holidays; life and disability insurance; accident, critical illness, and hospital indemnity coverage; and access to voluntary benefits such as pet insurance and identity/fraud protection - everything you need to support yourself and your family.
• Real Growth Opportunities: With more than 60+ strong local brands behind you, you’ll have the chance to grow your skills, take on new responsibilities, and build a long-term career.
• A Culture with Heart: We lead with teamwork, respect, and integrity. Every voice matters, and every contribution fuels our shared success.
• Purpose-Driven Work: Every role — in the field, office, or leadership — makes a real impact by helping families and communities stay safe and comfortable.
• Competitive Rewards: Strong pay, solid benefits, and recognition programs designed to celebrate craftsmanship, commitment, and exceptional performance.
• Clear Career Paths: From apprentice and entry-level roles to expert technicians, office leaders, and GMs — you’ll always know where you can grow next.
• Training & Development: Hands-on technical instruction, leadership pathways, and continuous learning through our Apprenticeship Academy and brand-level coaching.
• Modern Tools & Technology: Advanced diagnostics, digital tools, and quality equipment that help you work safer, smarter, and more efficiently.
• Safety First: A safety-first mindset built into every process so you go home safely every day.
• Inclusive & Supportive Environment: We welcome all backgrounds and empower every employee to bring their best.
• Stable & Reliable: The strength of a national platform with the trust of long-standing local brands means your career is secure and supported.
• Community Impact: Your work strengthens local neighborhoods and supports families in meaningful, practical ways.

Pay Range

USD $18.00 - USD $20.00 /Hr.

EEO Statement

Equal Opportunity Employer

We are an Equal Opportunity Employer. All applicants will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, or other status protected by applicable federal, state, or local law.