Customer Service Specialist: Training, Growth & Team Impact

Elite Distributing Inc; Vancouver (WA); On-site; USD 32,000 - 42,000; Full time

Job summary

Elite Distributing Inc in Vancouver, Washington is hiring a Customer Service Representative to be the reliable point of contact for prospective and current customers. You will answer questions, explain products, assist with orders, resolve concerns, and help create a positive experience from the first conversation through follow-up.

New team members receive hands-on training and ongoing coaching designed to build product knowledge, communication skills, and confidence from day one, with a

Qualifications

• Strong communication and active listening skills are essential.
• Friendly, professional, dependable approach with a customer-focused mindset.
• Ability to explain products clearly and guide conversations to solutions.
• Excellent problem-solving and attention to detail.
• Comfort working in a fast-paced, team-based environment.

Responsibilities

• Greet customers and create a welcoming, professional experience.
• Listen carefully to understand customer questions and needs.
• Explain products, features, and available options clearly.
• Provide accurate answers and help customers make informed decisions.
• Assist customers throughout the ordering process.
• Address concerns and help identify appropriate solutions.
• Maintain organized records of customer conversations and next steps.
• Share recurring questions and feedback with leadership.
• Support basic social media, promotions, or outreach projects as assigned.
• Collaborate with teammates to improve customer satisfaction and results.
• Represent EDI with professionalism, patience, and integrity.

Skills

Strong communication

Active listening

Customer focus

Problem solving

Organizational skills

Coachability

Team player

Attention to detail

Adaptability

Job description

Elite Distributing Inc in Vancouver, Washington is hiring a Customer Service Representative to be the reliable point of contact for prospective and current customers. You will answer questions, explain products, assist with orders, resolve concerns, and help create a positive experience from the first conversation through follow-up.

New team members receive hands-on training and ongoing coaching designed to build product knowledge, communication skills, and confidence from day one, with a