Customer Service Pro: Fast-Paced Growth & Impact

TurnPoint Services; South Carolina; On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical benefits

401(k) match

Paid parental leave

Paid time off (PTO)

Life insurance

Disability insurance

Holidays paid

Voluntary benefits

Job summary

Corley Plumbing, Air & Electric, part of TurnPoint Services, seeks a Customer Service Representative in Greenville, SC. The role handles inbound/outbound calls for service accounts, resolves inquiries, and coordinates with internal teams to keep operations running smoothly.

The successful candidate will demonstrate organized, adaptable customer service in a fast-paced environment, with 2+ years in call center or related roles and proficiency in CRM software and Microsoft Office.

Qualifications

• 2+ years in call center, customer service, sales, or appointment setting.
• Excellent verbal and written communication skills.
• Strong multitasking abilities and attention to detail.
• Exceptional customer service and phone skills.
• Strong listening, problem-solving, and sales capabilities.
• Ability to meet and exceed performance goals and KPIs.
• Proficiency in Microsoft Office and CRM software.
• Comfortable typing and working with computers.

Responsibilities

• Manage inbound and outbound customer calls for service accounts.
• Follow communication scripts while engaging with customers.
• Identify customer needs, answer questions, and provide solutions or alternatives.
• Upsell products and services when appropriate.
• Build sustainable customer relationships.
• Keep accurate records of all customer interactions.
• Maintain and grow product knowledge.
• Achieve and exceed established KPIs and performance goals.
• Communicate effectively with technicians and internal teams to resolve day-to-day issues.

Skills

Verbal communication

Written communication

Multitasking

Customer service

Sales capabilities

KPIs

CRM software

Microsoft Office

Typing accuracy

Tools

CRM software

Microsoft Office

Job description

Corley Plumbing, Air & Electric, part of TurnPoint Services, seeks a Customer Service Representative in Greenville, SC. The role handles inbound/outbound calls for service accounts, resolves inquiries, and coordinates with internal teams to keep operations running smoothly.

The successful candidate will demonstrate organized, adaptable customer service in a fast-paced environment, with 2+ years in call center or related roles and proficiency in CRM software and Microsoft Office.