Customer Service Specialist: Growth, Perks & Impact

Rollins, Inc.; Naples (FL); On-site; USD 25,000 - 26,000; Full time

Benefits offered by this job

Competitive pay

Sales commission opportunity

Medical, dental, vision benefits

Life & AD&D insurance

401(k) plan with company match

Job summary

HomeTeam Pest Defense in Naples, FL is hiring a Customer Service Representative to deliver outstanding customer experiences and support the sales process for pest defense services.

The role involves handling inquiries, scheduling services, resolving billing questions, and maintaining detailed records. You will work in a friendly environment with opportunities for advancement and benefits.

Qualifications

• Must have 1 year of previous customer service experience.
• Entry level customer service skill and technique.
• Basic / entry level understanding of computers.
• Entry level skill on use of company telephone features and how to use them.
• Must be 18 years or older with a high school diploma or GED.

Responsibilities

• Provide positive customer experiences that influence continued service and purchases.
• Answer questions, research problems, resolve issues, provide pricing (non-termite), schedule services and close inquiries.
• Interact with customers/prospects by scheduling pest and builder related services using systems.
• Resolve billing questions and invoices for customers.
• Conduct professional telephone conversations about service issues.
• Enter service-related notes in system software.
• Provide general marketing information to prospects and customers as requested.
• Follow up with customers about re-treats and initial services.
• Maintain customer files on computer and in filing systems.
• Validate technician paperwork for completeness and accuracy.
• Update notes with technician and customer information in the system.

Skills

Customer service

Computer basics

Telephone system usage

Age 18+

Education

High school diploma or GED

Job description

HomeTeam Pest Defense in Naples, FL is hiring a Customer Service Representative to deliver outstanding customer experiences and support the sales process for pest defense services.

The role involves handling inquiries, scheduling services, resolving billing questions, and maintaining detailed records. You will work in a friendly environment with opportunities for advancement and benefits.