Customer Service Specialist — Growth & Impact

Rentokil North America; Sacramento (CA); On-site; USD 23,000 - 41,000; Full time

Benefits offered by this job

Health benefits

401(k) retirement plan

Vacation days

Company-paid holidays

Job summary

Rentokil North America is seeking a Customer Service Representative in the Sacramento area to support our growing product line. You will plan, organize, and promote offerings within assigned branches to optimize profits and achieve growth objectives.

You will develop and nurture client relationships, assist with orders, returns, and inquiries, and collaborate with the Customer Service Manager on special projects to drive performance and service quality.

Qualifications

• 1-2 years of hands-on customer support experience.
• Ability to communicate effectively at all levels within the organization
• Have excellent listening and communication skills
• Analytical skills and attention to detail
• Strong knowledge of office applications including Google Suite
• Ability to multitask and remain calm while working under pressure in a fast paced environment
• Self-manage daily tasks and workload
• Show a high level of personal organizational skills

Responsibilities

• Answer Customer Calls, provide appropriate assistance.
• Assist RDCs with customer service related questions and returns.
• Assist Customer Service Manager with special projects.
• Input Orders through System.
• Input Drop shipments through System.
• Identify backorders and assist with immediate fulfilment.
• RUP, input all required licence information for customers seeking restricted items.
• Complete Sales Return orders within 48hrs.
• Report product shortages as indicated in the system to the proper warehouses
• Provide all customers, Order confirmations and tracking details
• Backorder delivery status
• Status of order
• Status of purchases for material requirements if applicable for Backorder
• AR status, copies of Invoices
• Engage in continued education opportunities regarding product offerings
• Complete all required safety training
• Other duties, as assigned.

Skills

Customer service

Effective communication

Listening skills

Analytical skills

Google Suite

Multitasking

Self-management

Organizational skills

Education

High School Diploma

1-2 Years Customer Service Experience

Distribution/Warehousing Experience preferred

Tools

Google Suite

Job description

Rentokil North America is seeking a Customer Service Representative in the Sacramento area to support our growing product line. You will plan, organize, and promote offerings within assigned branches to optimize profits and achieve growth objectives.

You will develop and nurture client relationships, assist with orders, returns, and inquiries, and collaborate with the Customer Service Manager on special projects to drive performance and service quality.