Customer Service Specialist: Growth, Benefits & Training

Orkin; Aurora (CO); On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Maternity leave

401(k) plan with company match

Employee stock purchase plan

Paid vacation and holidays

Sick leave

Tuition reimbursement

Training program

Job summary

Orkin in Aurora, CO is seeking a Customer Service Specialist to help schedule service visits and coordinate routes for technicians. You’ll use a Windows/Web-based system, answer calls, and ensure high levels of customer satisfaction with empathy and accuracy.

The role emphasizes strong communication, problem-solving, and attention to detail, supported by Orkin’s comprehensive training and benefits package.

Qualifications

• Previous experience in Customer Service or Sales preferred.
• High School Diploma or equivalent required.
• Excellent interpersonal and communication skills.
• Basic computer skills in various software and web-based applications.
• Proficient in Microsoft Office.
• Strong attention to detail and follow through.
• Demonstrated ability to prioritize tasks and manage time efficiently.

Responsibilities

• Answer incoming calls and schedule service appointments.
• Navigate a Windows-based & Web-based system to track routes and optimize schedules.
• Schedule appointments for technicians to minimize drive time and routes.
• Identify customer concerns and evaluate needs through active listening.
• Maintain customer database with call details, payments and results.
• Reschedule unserviced accounts within 24 hours.
• Participate in quality assurance processes and initiatives.
• Safeguard customer privacy and proprietary information.

Skills

Customer service

Sales experience

Education

High School Diploma

Tools

Microsoft Office

Job description

Orkin in Aurora, CO is seeking a Customer Service Specialist to help schedule service visits and coordinate routes for technicians. You’ll use a Windows/Web-based system, answer calls, and ensure high levels of customer satisfaction with empathy and accuracy.

The role emphasizes strong communication, problem-solving, and attention to detail, supported by Orkin’s comprehensive training and benefits package.