Customer Service Specialist — Global Cold Chain

Americold Logistics, LLC.; Albertville (AL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical/Dental/Vision insurance

STD/LTD coverage

401(k) with Company match

Flexible spending account (FSA)

Life insurance

Employee assistance program (EAP)

Paid time off

Job summary

Americold Logistics, LLC. is seeking a detail-oriented individual in Albertville, AL to support customer service and clerical tasks. The role involves responding to inquiries, coordinating with internal teams for orders, invoicing, and record-keeping, and providing general clerical support.

Travel may be required for business purposes. The position requires a high school diploma or GED, strong communication skills, accurate typing, and the ability to resolve customer issues efficiently.

Qualifications

• High school diploma or GED required.
• 0 years of experience in customer service or clerical work.
• Ability to communicate clearly with customers and team members in writing and verbally.
• Demonstrated ability to resolve customer complaints efficiently.
• Accurate typing and data entry skills.

Responsibilities

• Respond to customer inquiries and complaints related to work orders, shipments, and inventory counts.
• Report customer feedback to management for continuous improvement.
• Serve as a liaison between customers and internal teams for account administration, invoicing, and credit changes.
• Generate and process paperwork for customer work orders, including special requests, expediting orders, tracking, and maintaining inventory records.
• Verify computer-generated invoices to ensure proper account billing.
• Provide clerical support by overseeing order paperwork, maintaining files, answering phones, and greeting visitors.
• Schedule loads, maintain updated reports, and resolve issues with refused product, over short, and damaged orders.
• Other essential duties may be applicable and assigned as necessary.

Skills

Customer service

Clerical

Written & verbal communication

Data entry

Typing

Education

High school diploma or GED

Tools

Warehouse Management Systems

Microsoft Office Suite

Desktop computers

Job description

Americold Logistics, LLC. is seeking a detail-oriented individual in Albertville, AL to support customer service and clerical tasks. The role involves responding to inquiries, coordinating with internal teams for orders, invoicing, and record-keeping, and providing general clerical support.

Travel may be required for business purposes. The position requires a high school diploma or GED, strong communication skills, accurate typing, and the ability to resolve customer issues efficiently.