Customer Service Specialist — Flexible Schedule & Growth

Springs Window Fashions and Affiliated Companies; Waukegan (IL); On-site; USD 20,664 - 27,552; Full time

Benefits offered by this job

Paid Time Off

Health Insurance

401(k) with company match

Tuition Reimbursement

Annual bonus up to 5%

Job summary

Horizons Window Fashions in Waukegan, IL is seeking a customer service representative to deliver exceptional service to customers by phone and email. You will resolve inquiries on order status, product details, returns, and credit decisions, and ensure precise order entry for manufacturing and distribution.

Paid training will cover product knowledge, systems and accounts; the role offers an annual bonus up to 5% and a base wage around $17 per hour.

Qualifications

• Good communication skills (written, oral, listening, approachable).
• Ability to build relationships with customers.
• Good analytical skills.
• Multitasking skills.
• Reliability.

Responsibilities

• Provide excellent customer service to customers.
• Answer and respond to customer phone calls.
• Resolve customer issues including order status, product specs, returns and repair policies, and credit authorization.
• Maintain logs, review reports, update resources, and assist with special projects.
• Enter orders accurately into the order management system for manufacturing and distribution.

Skills

Communication

Customer relationships

Analytical skills

Multitasking

Reliability

Education

High school diploma

Job description

Horizons Window Fashions in Waukegan, IL is seeking a customer service representative to deliver exceptional service to customers by phone and email. You will resolve inquiries on order status, product details, returns, and credit decisions, and ensure precise order entry for manufacturing and distribution.

Paid training will cover product knowledge, systems and accounts; the role offers an annual bonus up to 5% and a base wage around $17 per hour.