Customer Service Representative- Horizons

Springs Window Fashions and Affiliated Companies; Waukegan (IL); On-site; USD 20,664 - 27,552; Full time

Benefits offered by this job

Paid Time Off

Health Insurance

401(k) with company match

Tuition Reimbursement

Annual bonus up to 5%

Job summary

Horizons Window Fashions in Waukegan, IL is seeking a customer service representative to deliver exceptional service to customers by phone and email. You will resolve inquiries on order status, product details, returns, and credit decisions, and ensure precise order entry for manufacturing and distribution.

Paid training will cover product knowledge, systems and accounts; the role offers an annual bonus up to 5% and a base wage around $17 per hour.

Qualifications

• Good communication skills (written, oral, listening, approachable).
• Ability to build relationships with customers.
• Good analytical skills.
• Multitasking skills.
• Reliability.

Responsibilities

• Provide excellent customer service to customers.
• Answer and respond to customer phone calls.
• Resolve customer issues including order status, product specs, returns and repair policies, and credit authorization.
• Maintain logs, review reports, update resources, and assist with special projects.
• Enter orders accurately into the order management system for manufacturing and distribution.

Skills

Communication

Customer relationships

Analytical skills

Multitasking

Reliability

Education

High school diploma

Job description

Description

About Horizons Window Fashions

With roots stretching back to 1891, Horizons has experienced unprecedented growth marketing and producing unique and innovative window fashions not available from any other company. We’re proud of our long, rich heritage of creating supreme quality, locally handcrafted products in Waukegan, Illinois.

Flexible Work Schedules

Benefits offered -

• Paid Time Off
• 10 Paid Company Holidays
• Tuition Reimbursement
• 401K & Company Matching
• Quarterly Bonus/Gainsharing Opportunities
• Career Path Advancement Opportunities
• Employee Product Discounts
• Employee Assistance Programs
• Health Insurance
• Vision Insurance
• Dental Insurance
• Life Insurance
• Disability Insurance
• Health & Flexible Spending Accounts

Job Summary:

• Responsible for efficiently providing excellent customer service to our customers.
• Answer and effectively respond to customer phone calls.
• Resolve various customer problems and respond to questions including, but not limited to, order status, product specifications, return and repair policies, authorizing credit, etc.
• Perform other duties as assigned by supervisor, including, but not limited to, maintaining logs, reviewing reports, updating resource materials, special project work, etc.
• Accurate and timely entry of orders into the order management system for manufacturing and distribution.

Paid comprehensive training provided on:

• Product
• Systems
• Accounts

The annual base/hourly wage for this position is reasonably expected to be $17.00 an hour. Factors which may affect starting pay may include geography/market, skills, education, experience and other qualifications of the successful candidate.

This position is eligible for an annual bonus as well of up to 5%.

Benefits: The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan with up to 5% company match of eligible contributions, life insurance, long-term disability insurance, short-term disability insurance, paid sick time at an amount that meets or exceeds all local requirements, paid vacation time (pro-rated for the current year based on start date), paid holidays per year, and one paid volunteer day off per year.

Requirements

Education and Experience:

• High school diploma
• Basic computer skills

Skills/Training

• Good communication skills (written, oral, listening, approachable)
• Ability to build relationships with customers
• Good analytical skillsBasic computer skills
• Multitasking skills
• Reliability

Physical Requirements

• Work conditions are normal for an office environment

How We Work to Deliver a Best Experience: Our Culture

• Our Core Value: We do the right thing, always
• Our Seven Cultural Behaviors
  • Empowerment - We trust our people.
  • Ownership - We take 100% responsibility for our roles actions, and results.
  • Leadership - We all lead by example and talk direct with respect (DWR).
  • One Team - We are One Springs Team.
  • Customer First - We consider our customers' needs before every decision.
  • Continuous Innovation - We are constantly learning, innovating, and improving.
  • Speed - We define priorities and operate with a sense of urgency and agility.