Customer Service Representative- Horizons

Springs Window Fashions; Waukegan (IL); On-site; USD 19,889 - 28,326; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with match

Life insurance

Long-term disability

Short-term disability

Paid sick time

Paid vacation

Paid holidays

Volunteer day off

Job summary

Springs Window Fashions in Waukegan, IL is seeking a Customer Service Coordinator responsible for coordinating and performing numerous customer service functions for specific assigned customers, ensuring excellent service. This 40‑hour per week role may include Saturday hours.

You will process orders, issue credits, maintain current product and account knowledge, and respond to customer inquiries. The position offers an annual bonus up to 5% and comprehensive benefits including medical, dental

Qualifications

• High School Diploma required.
• Minimum of one year combined customer service experience and/or related education.
• Personal computer experience.

Responsibilities

• Process customer requests including various order types (initial, remake, repair parts).
• Handle change/cancel/out of spec requests and update order statuses.
• Issue credits (up to $250 per order).
• Maintain current product/account/systems knowledge to comply with procedures.
• Complete other related duties as assigned by Supervisor.

Job description

Job Summary

Responsible for coordinating and performing numerous customer service functions for specific assigned customers efficiently, resulting in excellent customer service. This position requires a flexible work schedule of 40 hours per week, which may include Saturday hours of 9:30 a.m. – 6 p.m.

Description

Responsible for coordinating and performing numerous customer service functions for specific assigned customers efficiently, resulting in excellent customer service. This position requires a flexible work schedule of 40 hours per week, which may include Saturday hours of 9:30 a.m. – 6 p.m.

Job Duties

• Achieves level‑specific expectations of productivity and accuracy, while processing customer requests such as:
• Entry of multiple order types (initial, remake, repair parts etc.)
• Change/cancel/Out of Spec requests and order statuses
• Issuing credits (85%)
• Responsible for maintaining current product/account/systems knowledge in order to perform tasks in compliance with standard procedures (10%)
• Complete other related duties as assigned by Supervisor (5%)

The annual base/hourly wage for this position is reasonably expected to be $17.50 an hour. Factors which may affect starting pay may include geography/market, skills, education, experience and other qualifications of the successful candidate.

This position is eligible for an annual bonus as well of up to 5%.

Benefits: The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan with up to 5% company match of eligible contributions, life insurance, long‑term disability insurance, short‑term disability insurance, paid sick time at an amount that meets or exceeds all local requirements, paid vacation time (pro‑rated for the current year based on start date), paid holidays per year, and one paid volunteer day off per year.

Requirements

Education and Experience

• High School Diploma required
• Minimum of one year combined customer service experience and/or related education
• Personal computer experience

Knowledge, Skills, and Abilities

• Excellent communication skills (written, oral, listening, approachable)
• Computer skills meet processing requirements – 30 WPM, and ability to perform basic functions independently
• Enthusiasm in serving as customer's primary point of contact and owning customer challenges from start to finish
• Emerging ability to exercise personal judgement in delivering superior customer service – Level of Authority up to $250.00 per order.
• Capability/willingness to seek guidance and/or elevate concerns/improvement opportunities
• Identifies growth opportunities in personal performance and shows comfort level in taking initiative to pursue excellence.
• Utilizes established processes/procedures efficiently in daily workflows
• Develop and maintain knowledge of SWF team structure, roles, and responsibilities to facilitate communication flow
• Commitment to regular use of SWF tools to ensure product/account/systems knowledge remains current

Physical Requirements

• Work conditions are normal for an office environment.