Client Support Specialist - Flexible Work & Growth

Cedar West Group; Columbus (OH); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Retirement plans

Paid time off

Professional development opportunities

Flexible work arrangements

Bonuses

Job summary

Cedar West Group in Columbus, OH is hiring a Customer Service Representative. This full-time role handles client inquiries and issues, ensuring satisfaction. You will answer calls and emails, assist with account management, and maintain records in a team-focused office setting.

Salary is negotiable with a comprehensive benefits package including health insurance, retirement plans, and paid time off. English proficiency and strong communication skills are essential, with opportunities for

Qualifications

• High school diploma or equivalent.
• Experience in customer service is preferred.
• Excellent written and verbal communication skills.
• Strong problem-solving and decision-making abilities.
• Ability to work under pressure and meet deadlines.
• Proficiency with CRM systems and general computer software.

Responsibilities

• Answer incoming calls and emails from clients, providing accurate and helpful information.
• Resolve customer inquiries and complaints in a timely and efficient manner.
• Assist clients with account management, including billing and payment inquiries.
• Maintain accurate records of customer interactions and updates.
• Collaborate with sales and technical support teams to ensure seamless client experiences.
• Stay informed about company policies and procedures to provide consistent and accurate information to clients.

Skills

Customer service

Communication

Problem solving

CRM

Computer skills

Education

High school diploma

Tools

CRM software

Job description

Cedar West Group in Columbus, OH is hiring a Customer Service Representative. This full-time role handles client inquiries and issues, ensuring satisfaction. You will answer calls and emails, assist with account management, and maintain records in a team-focused office setting.

Salary is negotiable with a comprehensive benefits package including health insurance, retirement plans, and paid time off. English proficiency and strong communication skills are essential, with opportunities for