Customer Service Specialist — Growth & Impact

Alphabe Insight Inc; Cincinnati (OH); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Competitive salary package

Growth opportunities

Mentorship

Collaborative environment

Job summary

Mark Rink is seeking a Customer Service Representative to be the frontline ambassador for our clients. You will handle inquiries, resolve issues, and ensure satisfaction across phone, email, and chat.

Join a collaborative, growth-oriented team at Mark Rink, where you’ll leverage strong communication and problem-solving skills to deliver outstanding service and maintain detailed records in our systems. This Cincinnati, OH based role offers mentorship and exposure to diverse projects with leading

Qualifications

• High school diploma or equivalent; additional education is a plus.
• Experience in a customer service or related role.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Ability to handle stressful situations and remain patient and courteous.
• Proficient with customer service software, databases, and tools.

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and chat.
• Resolve customer complaints and issues efficiently and effectively, ensuring customer satisfaction.
• Provide accurate information about products, services, and company policies.
• Document customer interactions and maintain detailed records in the customer service database.
• Collaborate with team members and other departments to address customer needs.
• Follow up with customers to ensure their issues have been resolved and satisfaction is achieved.

Skills

Customer service

Verbal & written comms

Problem solving

Stress management

Attention to detail

Team collaboration

Education

High school diploma

Tools

CRM software

Databases

Communication tools

Job description

Mark Rink is seeking a Customer Service Representative to be the frontline ambassador for our clients. You will handle inquiries, resolve issues, and ensure satisfaction across phone, email, and chat.

Join a collaborative, growth-oriented team at Mark Rink, where you’ll leverage strong communication and problem-solving skills to deliver outstanding service and maintain detailed records in our systems. This Cincinnati, OH based role offers mentorship and exposure to diverse projects with leading