Remote Customer Service Specialist (Flexible Hours)

Soho Square Solutions; Canton (OH); Hybrid; USD 21,000 - 28,000; Full time

Job summary

Soho Square Solutions is seeking a Call Center Representative in a hybrid setup with remote work availability in Cincinnati, OH. The role involves handling inbound calls, delivering excellent service, and maintaining customer information across multiple systems.

Flexibility is required for 9 AM–9 PM EST shifts and one weekend day. Candidates should have at least 1 year of customer service experience, be 18+, and be comfortable using Chromebook and Microsoft Office.

Qualifications

• Be at least 18 years old.
• 1+ year of customer service experience.
• Basic computer skills to navigate multiple windows.
• Typing proficiency and active conversation with customers.
• Proficient with Microsoft Office/Outlook.
• Ability to multitask and learn new tech quickly.

Responsibilities

• Handle inbound calls and deliver exceptional service.
• Manage and secure customer information with care.
• Resolve inquiries and build relationships with customers.
• Support sales processes and maintain accurate records.
• Collaborate with teammates and adapt to changes.

Skills

Customer Service

Computer Skills

Outlook

Typing

Multi-tasking

Windows Navigation

Microsoft Office

Tools

Chromebook

Dual Monitors

Job description

Soho Square Solutions is seeking a Call Center Representative in a hybrid setup with remote work availability in Cincinnati, OH. The role involves handling inbound calls, delivering excellent service, and maintaining customer information across multiple systems.

Flexibility is required for 9 AM–9 PM EST shifts and one weekend day. Candidates should have at least 1 year of customer service experience, be 18+, and be comfortable using Chromebook and Microsoft Office.