Customer Service Specialist - Flexible Hours & Weekend Support

APP Jet Center; Manassas (VA); On-site; USD 37,000 - 46,000; Full time

Job summary

APP Jet Center in Manassas, VA is seeking a friendly Customer Service Representative to join our team. You will be the first point of contact for clients, answering calls, handling inquiries, and resolving issues with a professional approach.

The role requires a high school diploma and at least 1 year of customer service experience. Strong communication and computer skills are a must, with flexibility to work evenings and weekends.

Qualifications

• High school diploma or equivalent.
• 1+ years in customer service or related field.
• Excellent communication and interpersonal skills.
• Proficiency in Microsoft Office and customer service software.

Responsibilities

• Answering incoming calls and providing information or assistance to customers.
• Responding to customer inquiries via email, chat, or social media.
• Resolving customer complaints and escalations effectively and efficiently.
• Processing orders, returns, and exchanges.
• Updating customer accounts and maintaining accurate records.
• Collaborating with other departments to ensure customer satisfaction.
• Identifying and implementing process improvements to enhance the customer experience.

Skills

Communication

Interpersonal skills

Problem solving

Attention to detail

Customer service

Education

High school diploma

Tools

Microsoft Office

CRM software

Job description

APP Jet Center in Manassas, VA is seeking a friendly Customer Service Representative to join our team. You will be the first point of contact for clients, answering calls, handling inquiries, and resolving issues with a professional approach.

The role requires a high school diploma and at least 1 year of customer service experience. Strong communication and computer skills are a must, with flexibility to work evenings and weekends.