Customer Care Specialist — Weekend & Evening Support

Mister Car Wash, Inc.; Tucson (AZ); On-site; USD 42,000 - 52,000; Full time

Job summary

Mister Car Wash, Inc. is seeking a Customer Care Specialist to join the Headquarters team. You will handle inbound inquiries, support loyalty programs, and maintain customer accounts with a positive, proactive attitude.

In this fast-paced role you will respond to calls and emails, resolve issues, and perform data entry and account maintenance. Weekend availability and MS Office proficiency are preferred to help our customer care efforts.

Qualifications

• 2 years of customer service or retail experience is required.
• Availability to participate in extended hours and weekend shifts.
• Proficiency in MS Office Suite and customer care tracking software.
• Speaking fluency in Spanish is a plus.

Responsibilities

• Answer and respond to customer phone calls, emails, and field requests professionally and timely.
• Research and resolve customer issues and follow up when necessary and appropriate.
• Fulfill requests for information and maintain account changes.
• Process customer comments and feedback.
• Perform data entry and database maintenance functions.

Skills

Customer service

Retail experience

Team oriented

Spanish language (bonus)

Tools

MS Office Suite

Customer Care tracking software

Job description

Mister Car Wash, Inc. is seeking a Customer Care Specialist to join the Headquarters team. You will handle inbound inquiries, support loyalty programs, and maintain customer accounts with a positive, proactive attitude.

In this fast-paced role you will respond to calls and emails, resolve issues, and perform data entry and account maintenance. Weekend availability and MS Office proficiency are preferred to help our customer care efforts.