Client Service Specialist - Flexible Hours & Growth

Howard Air; Phoenix (AZ); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Performance incentives

Employee appreciation events

Development programs to enhance your职业

Job summary

Howard Air is seeking a Client Service Representative to be the first point of contact, delivering exceptional support and ensuring a positive customer experience. The role involves answering calls, scheduling service appointments, managing emails, and assisting the sales team to drive client success.

You will work in a fast-paced office environment with a team that values clear communication, reliability, and customer focus.

Qualifications

• Prior experience in customer service or call centers preferred.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities with clear thinking under pressure.
• Proficiency with computers and CRM software; ability to learn new systems quickly.
• Ability to remain calm under pressure and handle challenging situations with tact.
• Flexible availability, including evenings or weekends, as required.

Responsibilities

• Answer high-volume inbound phone calls to schedule service appointments.
• Schedule service maintenance, breakdown repairs, and new equipment installations.
• Manage inbound email and web portal inquiries.
• Make outbound calls to existing clients to coordinate service appointments.
• Assist the sales team with tasks such as reporting, educating clients about products and scheduling sales appointments.
• Act as a liaison between customers and internal teams to ensure needs are met.

Skills

Communication

Problem-solving

CRM software

Flexibility

Tools

CRM software

Job description

Howard Air is seeking a Client Service Representative to be the first point of contact, delivering exceptional support and ensuring a positive customer experience. The role involves answering calls, scheduling service appointments, managing emails, and assisting the sales team to drive client success.

You will work in a fast-paced office environment with a team that values clear communication, reliability, and customer focus.