Customer Care & BDC Specialist | Flexible Schedule

Appone; Manassas (VA); On-site; USD 32,000 - 42,000; Full time

Job summary

Bomnin Automotive in Manassas, VA is seeking a Customer Care Associate to be the first point of contact for customers, handling receptionist, BDC, service scans, and cashier duties in a busy office setting.

The role requires a high school diploma, excellent communication, and proficiency with dealership software and MS Office. Candidates should be capable of balancing cash, supporting sales follow-ups, and maintaining accurate records. Flexible shifts including weekends may be required.

Qualifications

• High school diploma or equivalent required; further certs help.
• Experience in customer service, reception, or cashier roles preferred.
• Excellent verbal and written communication; ability to multitask and stay organized.

Responsibilities

• Warmly and professionally welcome customers; direct inquiries to appropriate departments.
• Manage the dealership's BDC and respond to customer queries via phone, email, and chat.
• Coordinate service appointments for a seamless customer experience.

Skills

Customer service

Reception

Cashier duties

BDC operations

MS Office

Dealership software

Education

High school diploma

Certifications advantageous

Tools

Dealership software

Microsoft Office Suite

Job description

Bomnin Automotive in Manassas, VA is seeking a Customer Care Associate to be the first point of contact for customers, handling receptionist, BDC, service scans, and cashier duties in a busy office setting.

The role requires a high school diploma, excellent communication, and proficiency with dealership software and MS Office. Candidates should be capable of balancing cash, supporting sales follow-ups, and maintaining accurate records. Flexible shifts including weekends may be required.