Copy 1 of Customer Service Representative - Manassas

APP Jet Center; Manassas (VA); Presencial; USD 37 000 - 46 000; Tempo integral

Resumo da oferta

APP Jet Center in Manassas, VA is seeking a friendly Customer Service Representative to join our team. You will be the first point of contact for clients, answering calls, handling inquiries, and resolving issues with a professional approach.

The role requires a high school diploma and at least 1 year of customer service experience. Strong communication and computer skills are a must, with flexibility to work evenings and weekends.

Qualificações

• High school diploma or equivalent.
• 1+ years in customer service or related field.
• Excellent communication and interpersonal skills.
• Proficiency in Microsoft Office and customer service software.

Responsabilidades

• Answering incoming calls and providing information or assistance to customers.
• Responding to customer inquiries via email, chat, or social media.
• Resolving customer complaints and escalations effectively and efficiently.
• Processing orders, returns, and exchanges.
• Updating customer accounts and maintaining accurate records.
• Collaborating with other departments to ensure customer satisfaction.
• Identifying and implementing process improvements to enhance the customer experience.

Conhecimentos

Communication

Interpersonal skills

Problem solving

Attention to detail

Customer service

Formação académica

High school diploma

Ferramentas

Microsoft Office

CRM software

Descrição da oferta de emprego

Job Title: Customer Service Representative - Manassas

Location: Manassas VA

Company: APP Jet Center

We are seeking a motivated and customer-focused individual to join our team as a Customer Service Representative in Hayward. In this role, you will be responsible for providing exceptional service to our clients and resolving any issues they may have in a timely and professional manner.

Responsibilities

• Answering incoming calls and providing information or assistance to customers
• Responding to customer inquiries via email, chat, or social media
• Resolving customer complaints and escalations effectively and efficiently
• Processing orders, returns, and exchanges
• Updating customer accounts and maintaining accurate records
• Collaborating with other departments to ensure customer satisfaction
• Identifying and implementing process improvements to enhance the customer experience

Requirements

• High school diploma or equivalent
• 1+ years of experience in customer service or a related field
• Excellent communication and interpersonal skills
• Strong problem-solving abilities and attention to detail
• Proficiency in Microsoft Office and customer service software
• Available to work flexible hours, including evenings and weekends

If you are a team player with a passion for providing exceptional service, we would love to hear from you.