2nd Shift Customer Service Rep – Growth & Benefits

Roto-Rooter Plumbing and Drain Service; Lombard (IL); On-site; USD 23,000 - 26,000; Full time

Job summary

Roto-Rooter Plumbing and Drain Service is seeking a Call Center Customer Service Representative for the second shift in the Chicago area. You will be the first point of contact for customers, gather essential details, and schedule service calls for plumbing issues at their homes or businesses.

Responsibilities include data entry, empathy-driven communication, and recommending complementary services. The role is full-time in a 24-hour service call center environment with potential weekend shifts.

Qualifications

• Bilingual skills are a plus.
• Strong customer service focus.
• AS400 knowledge is preferred.
• Prior call center experience is helpful.
• Able to work in a fast-paced environment.
• Excellent oral and written communication skills.

Responsibilities

• Be the first point of contact with our customers.
• Obtain key information from the customer while expressing empathy and urgency.
• Data entry including customer contact information and details of plumbing problems.
• Schedule a service call based on customer availability.
• Discuss additional services and products that may be helpful.
• Be a trusted informational resource for customers.

Skills

Bilingual

Customer service

Fast-paced environment

Tools

AS400

Microsoft Word

Microsoft Excel

Job description

Roto-Rooter Plumbing and Drain Service is seeking a Call Center Customer Service Representative for the second shift in the Chicago area. You will be the first point of contact for customers, gather essential details, and schedule service calls for plumbing issues at their homes or businesses.

Responsibilities include data entry, empathy-driven communication, and recommending complementary services. The role is full-time in a 24-hour service call center environment with potential weekend shifts.