Hybrid Customer Service Rep - Growth & Training

Bonfe Plumbing, Heating & Air Service, Inc.; South Saint Paul (MN); Hybrid; USD 29,000 - 32,000; Full time

Benefits offered by this job

Medical and dental coverage

Vision insurance

401(k) Plan with company match

Paid time off

Paid training & professional developm

Uniforms provided

Career growth

Team environment

Job summary

Bonfe Plumbing, Heating & Air Service, Inc. in St. Paul, MN is seeking a Customer Service Representative to be the voice of the company, delivering friendly, efficient service and guiding customers through scheduling, billing, and support.

This full-time, hybrid role offers shifts on weekdays, competitive starting wages of $21–$23 per hour, 401(k) with match after 6 months, benefits, and opportunities for paid training and career growth within a family‑driven team.

Qualifications

• Customer service experience, call center background is a plus.
• Familiarity with Microsoft Office and standard office equipment.
• Strong communication and empathy for customers.
• Ability to stay calm under pressure and handle challenges.

Responsibilities

• Manage inbound and outbound customer calls in line with department KPIs.
• Deliver exceptional service using empathy, problem-solving, and clear communication.
• Advocate for both the customer and Bonfe’s reputation.
• Collaborate with team members to achieve company and departmental goals.
• Participate in ongoing training and career development.

Skills

Customer service

Communication

Multitasking

Time management

Problem solving

Tools

Microsoft Office

CRM system

Job description

Bonfe Plumbing, Heating & Air Service, Inc. in St. Paul, MN is seeking a Customer Service Representative to be the voice of the company, delivering friendly, efficient service and guiding customers through scheduling, billing, and support.

This full-time, hybrid role offers shifts on weekdays, competitive starting wages of $21–$23 per hour, 401(k) with match after 6 months, benefits, and opportunities for paid training and career growth within a family‑driven team.