Customer Service Representative

Mr. Rooter Plumbing of the Twin Cities; Minneapolis (MN); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Job summary

Mr. Rooter Plumbing of the Twin Cities is seeking a Full-Time Customer Service Representative to join our locally owned team. You will be the first contact for customers, handling inquiries by phone, email, and text with courteous, solutions-oriented service.

You will collaborate with technicians and office staff to resolve issues, process requests, and maintain accurate records. We offer flexible shifts, competitive pay, comprehensive benefits, and opportunities for advancement in a friendly,

Qualifications

• High school diploma or equivalent is required; customer service certification is a plus.
• Experience in customer service roles is preferred.
• Strong verbal and written communication skills essential.

Responsibilities

• Serve as the primary point of contact for customers via phone, email, and texting.
• Address inquiries, concerns, and complaints professionally.
• Maintain accurate customer records in the company database.
• Collaborate with internal teams to resolve issues and provide updates.
• Follow company policies to ensure high-quality service.
• Assist with administrative tasks as needed.

Skills

Customer service experience

Excellent communication skills

Multitasking in fast-paced environment

Teamwork and independence

CRM software proficiency

Education

High school diploma or equivalent

Customer service certification

Tools

CRM software

Office tools

Job description

Benefits

• 401(k)


• Dental insurance


• Flexible schedule


• Health insurance


• Opportunity for advancement


• Paid time off


• Training & development


• Vision insurance

Customer Service Representative

FT, Flexible Shifts, PTO, Paid Holidays, Paid Training, Medical, Dental, Vision, Life, Long Term Disability, and 401K.

Are you passionate about providing exceptional customer service? Do you thrive in a fast-paced and rewarding environment? If so, we have an exciting opportunity for you! Mr. Rooter Plumbing is a reputable, family-owned local company, and we are currently seeking a dedicated and enthusiastic Full-Time Customer Service Representative to join our team.

Why Work With Us

• Flexible shifts


• Competitive salary commensurate with experience.


• Comprehensive health, dental, and vision insurance plans.


• Retirement savings plan with company matching.


• Paid time off and holidays.


• Ongoing training and professional development opportunities.


• Friendly and inclusive work environment.

Responsibilities

• Serve as the primary point of contact for customers, providing prompt and courteous assistance via phone, email, and texting interactions.


• Address customer inquiries, concerns, and complaints in a professional and empathetic manner.


• Ensure customer satisfaction by understanding their needs and providing appropriate solutions or escalating issues as required.


• Maintain accurate and up-to-date customer records in the company database.


• Collaborate with internal teams to resolve customer issues and provide timely updates to customers on the status of their inquiries or service requests.


• Follow company policies and procedures to ensure consistent and high-quality customer service.


• Continuously strive to improve customer service skills and stay informed on plumbing services knowledge.


• Assist with other administrative tasks as needed.

Requirements

• High school diploma or equivalent; additional education or certification in customer service is a plus.


• Proven experience as a customer service representative or in a similar role.


• Exceptional verbal and written communication skills.


• Strong problem-solving abilities and the capacity to handle challenging customer situations with patience and professionalism.


• Ability to multitask effectively in a fast-paced environment.


• Proficient in using customer service software, databases, and standard office tools.


• Detail-oriented with excellent organizational skills.


• Ability to work independently and collaboratively as part of a team.


• Flexible availability, including the ability to work evenings and weekends as required.

Mr. Rooter Plumbing is an equal opportunity employer. We value diversity and inclusion and encourage applicants from all backgrounds to apply.

We look forward to reviewing your application and potentially welcoming you to our dedicated team of professionals at Mr. Rooter Plumbing!

• All independently owned and operated franchised businesses operate under the service brands’ marks, trademarks, trade names, logos, emblems, slogans, or other indicia of origin in connection with the Mr. Rooter Plumbing® franchise system within a specified geographical area. Only the independently owned and operated franchised business shall have any interaction with or authority for its business and make all employment related decisions related to its franchised business.