EveningWeekend Part Time Customer Service Representative

Mr. Rooter of Williamsburg; Williamsburg (VA); On-site; USD 32,000 - 42,000; Full time

Job summary

Mr. Rooter of Williamsburg is seeking a Customer Service Representative to handle incoming calls and schedule service visits that meet customer requirements. You will represent our values by treating customers and colleagues with respect and courtesy.

Ideal candidates are self-motivated, energetic, and enjoy helping people, able to manage multiple situations daily while delivering top-tier service and satisfaction. A commitment to reliability, teamwork, and flexible hours is key.

Qualifications

• Minimum one year admin experience.
• Strong written and verbal communication skills.
• Detail-oriented with strong data entry skills.
• Positive attitude.
• Team player who can work independently.
• Must be available nights and weekends on a rotational basis.

Responsibilities

• Receive incoming calls in a professional and courteous manner.
• Prioritize and coordinate the scheduling of services.
• Coordinate delays in schedule with customers and service technicians.
• Perform other duties as needed which may include cross-training in related positions.

Skills

Admin experience

Communication skills

Data entry

Night shifts

Weekend availability

Job description

As a Customer Service Representative, you are a key member in upholding our service philosophy to provide the highest level of customer service. You are responsible for handling incoming calls and scheduling service calls to meet customer requirements. Exemplifying our code of values, you show respect and courtesy to all customers and employees.

If this position is for you, you are self-motivated, energetic, and enjoy helping people. You are driven to provide the highest level of customer service and satisfaction and able to effectively manage a variety of situations on a day day-to-day basis.

Specific Responsibilities:

• Receive incoming calls in professional and courteous manner
• Prioritize and coordinate the scheduling of services
• Coordinate delays in schedule with customers and service technicians
• Perform other duties as needed which may include cross-training in related positions

Job Requirements:

• Minimum one year admin experience
• Strong written and verbal communication skills
• Detail-oriented with strong data entry skills
• Positive Attitude
• Team player who can work independently
• Must be available nights and weekends on a rotational basis

This position has the potential to move to full-time basis in the near future.

Benefits: Benefits package varies by location

*All independently owned and operated franchised businesses operate under the service brands’ marks, trademarks, trade names, logos, emblems, slogans, or other indicia of origin in connection with the Mr. Rooter Plumbing® franchise system within a specified geographical area. Only the independently owned and operated franchised business shall have any interaction with or authority for its business and make all employment related decisions related to its franchised business.