Customer Service Specialist — Fast-Track to Leadership

CCF Family of Brands; Pasadena (TX); On-site; USD 17,000 - 24,000; Full time

Benefits offered by this job

Paid on-the-job training

Learning management system access

Cross-brand training across 11 brands

Educational Reimbursement Program

401(k) and Roth 401(k) with company 
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Life and AD&D insurance

Health benefits with telemedicine

Paid time off starting at 12 days per

Job summary

CCF Family of Brands in Pasadena, TX is seeking a Customer Service Representative to help customers access financial solutions and deliver in-store experiences.

You’ll process transactions, engage with a diverse community, and participate in on-the-job training, with development opportunities across our eleven brands.

This entry-level, full-time role emphasizes reliability, teamwork, and adherence to company policies while offering a comprehensive benefits package.

Qualifications

• High school diploma or equivalent.
• Strong verbal and written communication with customers.
• Meticulous attention to detail and accurate data entry.
• Proficiency with phones, POS systems, and MS Office.
• Must be at least 18 years old.
• Valid driver's license and auto insurance.
• Background check required.
• Ability to meet physical demands (standing, lifting up to 25 lbs).
• Bilingual (English/Spanish) a plus.

Responsibilities

• Connect with customers to cultivate lasting relationships.
• Review, validate, and process customer transactions with accuracy.
• Enter and maintain customer information in the POS system.
• Assist in customer account management and collections.
• Participate in on-site vehicle appraisals and store errands.
• Maintain store appearance and cleanliness.
• Follow security procedures for vault and cash drawer.
• Attend ongoing training and stay updated on product changes.
• Work a full-time in-person schedule, including weekends.

Skills

Verbal and written communication

Attention to detail

Data entry

Customer service mindset

Bilingual (English/Spanish) a plus

Education

High school diploma or equivalent

Tools

POS system

Microsoft Office

Phone systems

Job description

CCF Family of Brands in Pasadena, TX is seeking a Customer Service Representative to help customers access financial solutions and deliver in-store experiences.

You’ll process transactions, engage with a diverse community, and participate in on-the-job training, with development opportunities across our eleven brands.

This entry-level, full-time role emphasizes reliability, teamwork, and adherence to company policies while offering a comprehensive benefits package.