Customer Experience Supervisor

Waste Pro; Concord (NC); On-site; USD 45,000 - 65,000; Full time

Job summary

Waste Pro in Concord, NC is seeking a Customer Service Supervisor to oversee daily operations of the customer service department and ensure high levels of customer satisfaction.

You will train staff, conduct performance evaluations, handle escalated inquiries, and collaborate with other departments to improve service delivery and meet company goals.

The role requires strong leadership, excellent communication, and proficiency with customer service software and MS Office.

Qualifications

• Bachelor's degree in business administration, communication, or related field preferred.
• At least 2 years of supervisory experience in customer service.
• Strong leadership and interpersonal skills.
• Excellent verbal and written communication.
• Proficient in customer service software and MS Office.
• Ability to handle difficult situations with tact and professionalism.

Responsibilities

• Lead and supervise customer service representatives to meet goals.
• Provide regular performance evaluations and feedback.
• Handle escalated inquiries and complaints with professionalism.
• Develop strong customer relationships and ensure needs are met.
• Monitor performance metrics and implement improvements.
• Collaborate with other departments and assist in budget planning.

Skills

Leadership

Customer service

Communication

Interpersonal skills

Problem solving

Education

Bachelor's degree in business administration, communication, or related field

Tools

CRM software

MS Office

Job description

Waste Pro in Concord, NC is seeking a Customer Service Supervisor to oversee daily operations of the customer service department and ensure high levels of customer satisfaction.

You will train staff, conduct performance evaluations, handle escalated inquiries, and collaborate with other departments to improve service delivery and meet company goals.

The role requires strong leadership, excellent communication, and proficiency with customer service software and MS Office.