Customer Care Specialist: Fast-Paced Call Center

Waste Pro USA Inc.; Concord (CA); Sur place; USD 40 000 - 52 000; Plein temps

Résumé du poste

Qualifications

• Ability to handle a heavy volume of calls professionally and efficiently.
• Excellent verbal and written communication skills.
• Proficiency in MS Office and typing skills; familiarity with contact-center systems.
• Capacity to multitask and work under pressure while maintaining quality.
• Strong problem solving and customer-centered approach.

Responsabilités

• Answers incoming calls and assists customers with issues and quotes.
• Establishes customer accounts, pricing, billing and service details.
• Supports retention by offering alternatives to cancellations.
• Handles cross-selling opportunities for related products and services.
• Uses the Tower system to gather information and update records.
• Participates in cross-training across Operations, Sales, and Billing.
• Strives to meet call-center productivity and quality goals.

Connaissances

Clear communication

Customer service

Typing speed

Multitasking

Analytical skills

Outils

MS Office

Tower system

Description du poste