Customer Service Specialist: Fast-Paced Order Entry

Trident Products; Sherman (TX); On-site; USD 28,000 - 34,000; Full time

Job summary

Trident Products is seeking a Customer Service Specialist in Sherman, TX to handle high-volume order entry and first-line customer interactions. You will serve as the primary contact for purchase orders, inquiries, and requests, focusing on speed, accuracy, and professionalism within established processes.

The role requires strong data-entry skills, a customer-service mindset, and the ability to coordinate with sales, production, and shipping.

Qualifications

• High school diploma or equivalent required.
• Previous customer service or administrative experience preferred.
• Strong data entry and 10-key skills.

Responsibilities

• Enter and process customer purchase orders accurately and efficiently.
• Handle incoming customer calls and emails related to order status, basic product questions, and order entry.
• Verify pricing using approved pricing files and established procedures.
• Create and manage Salesforce cases for customer inquiries and order requests.
• Maintain accurate documentation of customer interactions.
• Follow established communication procedures, guidelines, and policies.
• Coordinate with internal departments such as sales, production, and shipping as required.
• Identify issues requiring escalation and route them to Tier 2 Customer Service Representatives.
• Maintain professionalism and positive relationships with internal and external customers.
• Meet order processing accuracy and productivity expectations.

Skills

Data entry

Attention to detail

Customer service

High-volume entry

Communication

Team collaboration

Education

High school diploma

Tools

Salesforce

Microsoft Office

Job description

Trident Products is seeking a Customer Service Specialist in Sherman, TX to handle high-volume order entry and first-line customer interactions. You will serve as the primary contact for purchase orders, inquiries, and requests, focusing on speed, accuracy, and professionalism within established processes.

The role requires strong data-entry skills, a customer-service mindset, and the ability to coordinate with sales, production, and shipping.