Customer Service Representative

Trident Products; Sherman (TX); On-site; USD 28,000 - 34,000; Full time

Job summary

Trident Products is seeking a Customer Service Specialist in Sherman, TX to handle high-volume order entry and first-line customer interactions. You will serve as the primary contact for purchase orders, inquiries, and requests, focusing on speed, accuracy, and professionalism within established processes.

The role requires strong data-entry skills, a customer-service mindset, and the ability to coordinate with sales, production, and shipping.

Qualifications

• High school diploma or equivalent required.
• Previous customer service or administrative experience preferred.
• Strong data entry and 10-key skills.

Responsibilities

• Enter and process customer purchase orders accurately and efficiently.
• Handle incoming customer calls and emails related to order status, basic product questions, and order entry.
• Verify pricing using approved pricing files and established procedures.
• Create and manage Salesforce cases for customer inquiries and order requests.
• Maintain accurate documentation of customer interactions.
• Follow established communication procedures, guidelines, and policies.
• Coordinate with internal departments such as sales, production, and shipping as required.
• Identify issues requiring escalation and route them to Tier 2 Customer Service Representatives.
• Maintain professionalism and positive relationships with internal and external customers.
• Meet order processing accuracy and productivity expectations.

Skills

Data entry

Attention to detail

Customer service

High-volume entry

Communication

Team collaboration

Education

High school diploma

Tools

Salesforce

Microsoft Office

Job description

Customer Service Representative# Customer Service RepresentativeHot JobSherman - Sherman, TX 75090## OverviewSalary Range$20.00 - $25.00 Hourly## Description**Title:** Customer Service Specialist**Functional Area:** Customer Service**Reports to:** Director of Customer Service**Position Description:**Customer Service Representatives are responsible for high‐volume order entry and basic customer interactions. They serve as the primary point of contact for incoming customer purchase orders, inquiries, and requests. The focus of this role is speed, accuracy, and professionalism while following established processes and procedures.# Primary Responsibilities* Enter and process customer purchase orders accurately and efficiently* Handle incoming customer calls and emails related to order status, basic product questions, and order entry* Verify pricing using approved pricing files and established procedures* Create and manage Salesforce cases for customer inquiries and order requests* Maintain accurate documentation of customer interactions* Follow established communication procedures, guidelines, and policies* Coordinate with internal departments such as sales, production, and shipping as required* Identify issues requiring escalation and route them to Tier 2 Customer Service Representatives* Maintain professionalism and positive relationships with internal and external customers* Meet order processing accuracy and productivity expectations# Key Competencies* Strong data entry and attention to detail* Ability to manage high‐volume order entry* Customer service orientation* Time management and organization* Clear verbal and written communication* Ability to follow established procedures and workflows* Basic problem solving and decision making* Team collaboration## Qualifications# Preferred Qualifications* High school diploma or equivalent required* Previous customer service or administrative experience preferred* Strong data entry and 10‐key skills* Proficiency with Microsoft Office and business systems* Ability to work in a fast‐paced environment